isango! Reviews

I trust this message finds you well. We sincerely apologise and regret for the inconvenience caused to you. We deal with City-sightseeing all over the globe and this is the first instance where we have been advised that our vouchers were not accepted on the bus perhaps the driver was not aware of this and that was the reason but we have taken this up with City-sightseeing and surely do not expect these kind of instances from them. We sincerely apologise for this and trust you will give us another opportunity to be of service to you and not judge on this isolated instance. Regards Isango! Customer Support

I trust this message finds you well. We sincerely apologise and regret for the inconvenience caused to you. We realise that a local number is of paramount importance and there would not have been any issue if that was provided to you and we are in talks with the senior management of our local partner to find a solution to this not just for your booking but for future travelers as well. We understand the inconvenience it would have caused and I would like to assure you this is not the standards which we operate on and greatly pride ourselves on the service we provide to our customers. We would like to take this opportunity to assure you that we take all our promises very seriously and under no circumstances would step back from our commitments. We really value you as a customer and thus we are going ahead and refunding the total booking amount to your account, moreover our local partners are keen to reimburse the taxi cost incurred by you if you can forward to us the taxi receipt. The refund for the booking should reflect in your account in the next 3-5 working days depending on your bank. We hope this would make this experience not quite as horrible and you will not judge us on this one experience and give us the opportunity make this up to you. Regards Isango! Customer Support