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Javelin Reviews | Customer Service Reviews for https://www.feefo.com/reviews/javelin | Feefo

Displaying all 403 reviews

Trusted Customer

1 year ago

Date of purchase: 01/18/2023

Jamal is very attentive while we explained the scope of the issue in detail. He followed through with great attention to detail. Thorough and knowledgeable while troubleshooting.

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Trusted Customer

1 year ago

Date of purchase: 06/28/2023

Prasadh worked hard to resolve the issue but cannot correct it as it was a bug. Developers advised to add more mates to resolve issue which result in overdefined errors

Catherine

Javelin

1 year ago

Thank you for providing feedback regarding your experience with Prasadh on our team. I'm happy to see that Prasadh worked hard to resolve the issue. He’s a great team member and asset to our team and our clients! It’s unfortunate that the bug couldn’t be resolved. However, clients do have an avenue to provide feedback to SOLIDWORKS directly regarding existing Bug Reports. If you’d like further information on how to provide additional feedback regarding an existing Bug Report or how to escalate an existing Bug Report, please contact our support team. We’d be happy to provide instructions to help you voice your concerns with SOLIDWORKS. Thank you, Cat Felts Director, Client Success

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catherine han

Burlington

1 year ago

Date of purchase: 11/25/2022

What catherine han said about Javelin:

Problem Solved.

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Trusted Customer

1 year ago

Date of purchase: 04/04/2023

Stephen was able to quickly find that the issue I was having was addressed in a service pack one year newer than the version we are currently using.

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Jon

1 year ago

Date of purchase: 01/04/2023

What Jon said about Javelin:

Professsional, knowledgeable and courteous response

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Martin

1 year ago

Date of purchase: 03/17/2023

What Martin said about Javelin:

I called wishing to speak with a tech about how to resolve my issue - it should not have been a major problem and would have benefitted from a brief discussion. The call resulted in an email instead o

...

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Catherine

Javelin

1 year ago

Thank you for providing feedback regarding your experience with our technical support team. I’m sorry that we were unable to provide a solution to the issue you were experiencing. Typically, when a call is received resulting in a voicemail, our team will call our client back. There are rare situations that result in email replies for various reasons. If you’d prefer one form of communication over another, we are happy to oblige when provided with your preference. I see that web form submissions are your preferred method of contacting our team. We are investigating if an additional form selection might be added to indicate the preferred initial communication response type: email or phone. As we discuss the potential change to our support request web form, I recommend providing direction to our team if a phone call is preferred when submitting a support request. We look forward to providing you with exceptional support in the future. Thank you, Cat Felts Director, Client Success

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John

1 year ago

Date of purchase: 05/15/2023

What John said about Javelin:

They were very knowledgeable about the product and were able to fix my issue very quickly. They were polite and didn't hesitate to ask if I required any additional support.

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Trusted Customer

1 year ago

Date of purchase: 02/28/2023

Brandee answered questions was knowledgeable about the subject matter. She was courteous and professional.

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Trusted Customer

1 year ago

Date of purchase: 03/14/2023

Knew what the problem was right away. It was a fairly new issue caused by newer file downloads.

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Montréal

1 year ago

Date of purchase: 06/10/2022

What Yu said about Javelin:

We got many help , really appreciate !

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About Javelin

More than 6,000 Canadian businesses use our 3D design applications and services to create amazing products that improve efficiency, safety, medical care, and the environment. Javelin has been around since 1997. Our company had its beginnings in Oakville, Ontario with a partnership between Ted Lee and John Carlan — a classic Canadian start-up story that began over coffee meetings at a Tim Horton’s. Javelin is firmly rooted in communities across Canada, with five offices operating in five time zones. And beyond our Canadian borders, we are known all over the world as one of the best in our industry.

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(905) 815-1906

4 - 585 Michigan Dr., Oakville, Ontario, L6L 0G1, Canada