How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Javelin Reviews | Customer Service Reviews for https://www.feefo.com/reviews/javelin | Feefo

Displaying all 403 reviews

Trusted Customer

5 months ago

Date of purchase: 03/18/2024

See full customer review

Ben

5 months ago

Date of purchase: 02/07/2024

What Ben said about Javelin:

Very quick to respond and knowledgeable to answer my questions about this ticket but also other SolidWorks questions I had.

See full customer review

Mohammed

5 months ago

Date of purchase: 03/07/2024

What Mohammed said about Javelin:

The support provided was good, but the installation guide need a review.

Adam Harte-Maxwell

Javelin

5 months ago

Thank you for the feedback! We update our install guides once a year inline with the annual release of SOLIDWORKS, but sometimes things change or we may have missed one. If you have specific document or feedback, please send this feedback to support@trimech.com and we will make sure it gets updated. AdamHarte-Maxwell Director,ClientSuccess

See full customer review

Trusted Customer

5 months ago

Date of purchase: 03/04/2024

quick response and detailed explanation for the question and also shared related links for more information

See full customer review

Rod

5 months ago

Date of purchase: 02/02/2024

What Rod said about Javelin:

It was a hassle dealing with SolidWork's 3D Experience hub. All information was recorded there but I was not able to access or see it - still unable to - due to not being part of the group.

See full customer review

Nicholas

5 months ago

Date of purchase: 02/12/2024

What Nicholas said about Javelin:

David did a great job. He talked me through what he was doing and why. This will help me reduce issues in the future.

See full customer review

Rob

5 months ago

Date of purchase: 02/29/2024

What Rob said about Javelin:

Problem solved. It wasn't obvious to me how to fix this frustrating issue of crashing on start-up. I was considering re-installing everything but that would be very time consuming. Brandee discovered

...

Read all

See full customer review

Michael

5 months ago

Date of purchase: 02/15/2024

What Michael said about Javelin:

He resolved my issue quickly and professionally. His communication was excellent.

See full customer review

Jeff

5 months ago

Date of purchase: 02/27/2024

What Jeff said about Javelin:

cannot rate as problem remains unresolved - primarily due to the softwares inherent flaws

Adam Harte-Maxwell

Javelin

5 months ago

After reviewing the case, sometimes crashing and strange issues that surface are inspired by WINDOWS automatically changing/updating the video driver on the users' system that are often not due to a problem with SOLIDWORKS. We have users bumping into this consistently now and their issues are often corrected by rolling back to the prior driver; Windows Restore function is often a quick way to rollback and then have IT disable the automatic video driver update. I see why Microsoft wants to do this to help keep Windows based systems secure against exploits, but when it comes to video drivers, it can cause problems with GPU heavy applications that depend on them.

See full customer review

Trusted Customer

5 months ago

Date of purchase: 03/07/2024

Good INFORMATION

See full customer review

Not received a review invite?

About Javelin

More than 6,000 Canadian businesses use our 3D design applications and services to create amazing products that improve efficiency, safety, medical care, and the environment. Javelin has been around since 1997. Our company had its beginnings in Oakville, Ontario with a partnership between Ted Lee and John Carlan — a classic Canadian start-up story that began over coffee meetings at a Tim Horton’s. Javelin is firmly rooted in communities across Canada, with five offices operating in five time zones. And beyond our Canadian borders, we are known all over the world as one of the best in our industry.

Read all

(905) 815-1906

4 - 585 Michigan Dr., Oakville, Ontario, L6L 0G1, Canada