Thank you for your feedback. We are sorry to hear that you were not happy with the time taken for you to receive your order on this occasion. We believe that the initial delay was due to the warehouse being exceptionally busy at the time. The order would not have been despatched over the weekend when it was placed, but we did send you an e-mail when your order left us, with an apology for the delay, and the e-mail delivery was successful from our end.
You may wish to check your Spam folder to see if the e-mail was sent there, and if you have any further queries please call our Help Team at any time on 0800 001 4433, and we can check that we do have the correct e-mail address registered for you.
We do apologise for any inconvenience the delay may have caused you, and we hope that you enjoy using the AC - Metallic Marker - 5 Pack - Medium in your crafting projects.
HobbyMaker.