That is not what happened.
I feel that using your site cost me >$1,200. If you care to hear the specifics:
The cancelled booking was a separate itinerary for the next week.
My travel plans had to be changed to accommodate an earlier trip. So I cancelled the 3/17/15 - 3/20/15 trip and tried to re-book he trip for 3/10/15 - 3/13/15.
I booked the new ticket 3/9/15 and received a confirmation e-mail from you site at 6:41PM EST which stated:
"Your booking is confirmed. No need to call us to reconfirm."
I went to sleep after that, since the e-mail clearly said that my booking is confirmed.
I received an e-mail at 2:21AM EST stating that my booking required immediate attention. I clicked the link and submitted another form of payment.
When I did not receive a confirmation I called your customer service because I was not sure at this point if I had a ticket.
I called your customer service at 6:52AM EST (12 minute call), 7:07AM EST (12 minute call), then again at 8:30AM EST (20 minute call).
During the 6:52AM EST call I was told that there was a problem with my credit card (fraud prevention) payment from the previous night (2:25AM EST). I received an e-mail hours before, stating the same thing, for which I clicked on the link and issued another form of payment.
I called back again at 7:07AM EST because I did not receive a new ticket confirmation, so I was unsure if my updated payment was received. In the meantime, the airline customer service opened at 9AM EST, so this was my only recourse for my international flight which took off 7 hours later.
I was told during this call that the customer service department was unable to tell me if my payment was accepted, and that I would have to wait for an e-mail confirmation.
The customer service agent notified me that the original price from the previous night may not be honored. He stated that I would get the new total by e-mail. If I was ok with the total, I didn't need to do anything. If I wanted to cancel the new ticket withy the higher total I would then need to call back again.
I called back at 8:30AM EST to check on the confirmation. I even tried to submit the payment over the phone again so the agent could tell me if it was accepted or not. I was told that they cannot make same-day reservations over the phone.
My only recourse at this point was to call the airline (SAS) when their customer service opened at 9AM EST.
I called SAS at 9AM and was told they have no record of my reservation. I was forced to book a new ticket for $1,821.10. The first ticket I reserved the previous evening was $590.11.
During the third call I was told that my reservation was fine, that I would only have to reply to the e-mail if I was not OK with the price. This never happened, as I received an e-mail at 10:58AM EST notifying me that my reservation was cancelled.
My issue is that I could not get any confirmation from any of your 3 customer service agents, and the information I was given in the 2nd call was inaccurate. Ultimately I feel this cost me >$1,200.
