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Lorien Reviews | Customer Service Reviews for https://www.feefo.com/reviews/lorien | Feefo

Displaying all 927 reviews

Denise D'elia

6 years ago

Date of purchase: 12/04/2017

What Denise D'elia said about Lorien:

I have never heard from them, not sure what do they do,

Rekha

Lorien

6 years ago

Hi Denise,

Thank you for your review – we value your feedback.

We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. A member of our Directs team will be in contact with you within 72 hours to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

See full customer review

George McCLUSKEY

6 years ago

Date of purchase: 10/23/2017

What George McCLUSKEY said about Lorien:

What service?

Rekha

Lorien

6 years ago

Hi George, thank you for your review. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be relaying your valuable feedback to the relevant account manager, in order to ensure this doesn’t happen again.

If you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

See full customer review

Richard Abethell

6 years ago

Date of purchase: 02/24/2018

What Richard Abethell said about Lorien:

Alway's been good and sorted any probs i may have had quickly.

See full customer review

Rakesh Shanbhag

6 years ago

Date of purchase: 05/12/2018

What Rakesh Shanbhag said about Lorien:

The billing system is extremely poor. All other agencies use self billing.The information about billing dates is not available and is made available on request.

Rekha

Lorien

6 years ago

Hi Rakesh,

Thank you for sharing your review – we apologise for the experience you’ve had, and are sorry for the inconvenience caused to you.

We take all feedback seriously – so with this in mind, we will look into how we can improve our processes.

In the meantime, if you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

See full customer review

Trusted Customer

6 years ago

Date of purchase: 03/03/2018

Lack of communication . Took over 2 months to get my first payment of my contract .

Rekha

Lorien

6 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue.

You can expect a call soon from Matthew Lochead to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Kind regards,

Marketing team – Lorien

See full customer review

Monik Mehta

6 years ago

Date of purchase: 04/01/2018

What Monik Mehta said about Lorien:

Great help and support. Always listen and ready to support.

See full customer review

Trusted Customer

6 years ago

Date of purchase: 04/01/2018

Any company can always do better. Pay their invoices sooner as an example.

Rekha

Lorien

6 years ago

Thank you for your review. We apologise for your experience regarding our InTime portal, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be escalating your valuable feedback to our back office team, so we can determine a solution moving forward in order to ensure this doesn’t happen again.

Once again, we thank you for taking the time out to tell us what you thought, and hope to work with you again soon.

Kind regards,

Marketing team – Lorien

See full customer review

Luke Rush

6 years ago

Date of purchase: 04/30/2018

What Luke Rush said about Lorien:

It would be nice if they would respond to queries quicker/at all without having to be chased.

Rekha

Lorien

6 years ago

Hi Luke, thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. You can expect a call soon from regional director Darren Topping to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Kind regards,

Marketing team – Lorien

See full customer review

Trusted Customer

6 years ago

Date of purchase: 09/30/2017

Impersonal emails, fines for late timesheet submission reflect that you don't consider contractors as your customers.

Rekha

Lorien

6 years ago

Thank you for your review. We apologise for your recent experience regarding our InTime portal, and are sorry that you are less than happy with our service. We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue.

We will be escalating your valuable feedback to our back office team, so we can determine a solution moving forward in order to ensure this doesn’t happen again.

Once again, we thank you for taking the time out to tell us what you thought, and hope to work with you again soon.

Kind regards,

Marketing team – Lorien

See full customer review

Kirtivardhan Sirasala

London

6 years ago

Date of purchase: 10/07/2017

What Kirtivardhan Sirasala said about Lorien:

Very professionally agency who assess the candidate and provide full background of the role that is being discussed with the candidate with complete transparency.

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About Lorien

Lorien is a specialist technology recruitment consultancy and managed service provider working across a wide variety of sectors, including technology, banking, telecoms, finance, insurance, pharmaceuticals, and utilities. With almost 40 years’ experience working with professionals of all levels and organisations of all sizes, Lorien has an established reputation for delivering high quality, market-leading recruitment services. With this in mind, our objective is to continue being a long-term, trusted partner that cultivates careers and builds businesses.

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0207 654 1000

800 The Boulevard, Capability Green, Luton, Bedfordshire, LU1 3BA, United Kingdom

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