We are so sorry that you have had this experience - the item is clearly faulty and we can only apologise for this. These earrings are a new product that have just gone into production, so we're grateful you've brought this up with us. We will now contact our manufacturer, and look further into this issue. We'd of course be more than happy to replace the earrings, or refund you - our customer service team will be in touch today to organise this. If you have any problems at all with your bracelet, please do let us know. Kind Regards, Team Mantra