We are so sorry that you're disappointed. We do offer Next Day and Signed For trackable services, but unfortunately, if a customer chooses First Class, we are unable to track deliveries. As a small business, we rely on the Royal Mail and at this busy time of year, parcels do sometimes get delayed. If your parcel doesn't arrive at all, we can of course offer you a full refund or replacement (subject to availability). Kind Regards, The Mantra Jewellery Team