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Audenza Reviews | Customer Service Reviews for https://www.feefo.com/reviews/miafleur | Feefo

Displaying all 2,124 reviews

Lindsey Marden

7 years ago

Date of purchase: 09/21/2016

What Lindsey Marden said about Audenza:

Prompt delivery as promised, lovely packaging and a special personal touch with the postcard.

Hollie

Audenza

7 years ago

Thanks so much for your kind review!

Product reviews

Trusted Customer

7 years ago

Date of purchase: 09/21/2016

Quick delivery and great packaging.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 09/20/2016

fine, nothing special. the phone messages were a bit random. would have been good to indicate that an automated message would be sent in this way. the initial purchase indicated a 2-3 week wait, which

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Hollie

Audenza

7 years ago

Thanks for your review and we’re very sorry to hear you aren’t entirely happy. I believe the voice messages that you are referring to are from our courier, Parcelforce. We do mention the following in our delivery information: "If you provide a mobile number at the checkout, you will receive a text message to notify you of your delivery day.” It seems that where a landline number has been specified, the message will be left with the landline instead. However, you will also have received an email with the tracking information as well.

With regard to the delivery time frame, I have had a look at your order and delivery date, and the order was delivered 2 and a half weeks after you ordered, which was within the 2-3 week delivery frame, so it’s unfortunate you happened to be away at the time. Kind regards, Hollie

Trusted Customer

7 years ago

this is very helpful, many thanks for the update.

Product reviews

looks nice and will be useful. quite expensive for quite a lot of assembly - equivalent from IKEA would probably have been half the price. the holes in the frame were not aligned properly with the top

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Hollie

Audenza

7 years ago

Thanks for your review and we’re very sorry to hear you aren’t entirely happy. This item is not a quick assembly and we do mention the following on the product page: “This product is flat packed and requires some experience for assembly - we recommend enlisting someone who's handy with a screwdriver!”

The drawers do not have handles, however in our experience they can be easily opened as there is space top and bottom. I will however pass on this feedback to our supplier. With regard to the hardboard on the base of the drawers, this area is not exposed, so shouldn’t get wet and adding further pinewood to the base would add extra (unnecessary) cost.
This item is intended to be left outside; each of us in the office have been using one of these in our own gardens for the last couple of years and are still looking near perfect. You are correct though that Ikea sell items for cheaper than us, however (with the exception of the base of the drawers) this item is made from 100% FSC approved pinewood, where Ikea usually use a cheaper material inside the frame to cut costs and just a real wood outer layer. It’s also very different in terms of the design and style to what is available through Ikea.

I am however very sorry to hear that the frame didn’t align properly, this certainly shouldn’t be the case. I can see that you haven’t contacted us about this, so I will drop you an email now to resolve the issue. My apologies again that you were unhappy with this item. Kind regards, Hollie

Trusted Customer

7 years ago

The information and follow up to the comments in my feedback is very welcome - I am impressed at the level of detail provided and the thoughtful attention to detail. Thank you for taking the time to provide such a thorough explanation and concern. I have separately emailed to thank you for your action regarding the misalignment. kind regards, Harriet

Samantha Dawson

Leeds

7 years ago

Date of purchase: 09/23/2016

What Samantha Dawson said about Audenza:

Thank you, excellent range of lovely items and fab delivery. I'll be keeping an eye on the website when I finally get my new kitchen under way.

Hollie

Audenza

7 years ago

We thrilled to hear you're happy with your purchase, Samantha! Thanks so much again for your order.

Product reviews

Pauline Harvey

Gloucestershire

7 years ago

Date of purchase: 09/23/2016

What Pauline Harvey said about Audenza:

Beautiful items, very good price, beautifully packaged, highly recommended, fast delivery too! Thank you!

Hollie

Audenza

7 years ago

Thank you so much for your lovely review, Pauline!

Product reviews

Trusted Customer

7 years ago

Date of purchase: 09/22/2016

They kept us informed of order progress. They contacted us about delivery as we asked.

Hollie

Audenza

7 years ago

Great to hear you were happy with our service, thanks for your review.

Product reviews

Beautiful product, just as shown and described. Some difficulty with assembly ,where Allan key required for fixing the top, but overcome with own screws.

Hollie

Audenza

7 years ago

Thanks so much for your review, we're very sorry to hear that you required extra screws to put it together. I am however, very pleased to hear that you love it now it's assembled and in-situ. Thanks again for your order, Hollie

Jennifer Edmonds

Kent

7 years ago

Date of purchase: 09/21/2016

What Jennifer Edmonds said about Audenza:

Garden wall planters just what I wanted. A good company to deal with Thank you.

Hollie

Audenza

7 years ago

Thanks so much for your review - pleased to hear you're happy with the planters!

Product reviews

Jane

Edinburgh

7 years ago

Date of purchase: 09/19/2016

What Jane said about Audenza:

Beautiful,product, extremely well packaged would highly recommend. My onion candles that for a gift are gorgeous and as they for a gift, the speed that they arrived a bonus.

Hollie

Audenza

7 years ago

What a glowing review, we're thrilled to hear this!

Product reviews

Patrick

Haddington

7 years ago

Date of purchase: 09/19/2016

What Patrick said about Audenza:

The service and response was very good - no problems at all. This was a gift to friends so as they asked for it I guess it will be well received. Thanks for a good job !

Hollie

Audenza

7 years ago

We're really pleased to hear this, Patrick. Hope the recipients love their gift!

Monika

Cornwall

8 years ago

Date of purchase: 09/09/2016

What Monika said about Audenza:

Easy to order and very quick to deliver. Packaging is great and makes sure that the item is safe.

Hollie

Audenza

8 years ago

Thanks for your lovely review, Monika! We're really pleased to hear that you're happy with your make up bag.

Product reviews

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About Audenza

Audenza is an award winning online homeware boutique; created to add edge, style and interest to the homes of interesting people. Selling a fabulously quirky selection of homewares which ooze character and scream fearless style. Think iconic, bold and statement furniture, accented with eclectic, unique and ever so slightly eccentric home accessories. Life’s too short to live in a beige box. It’s time to unleash the colour, release the kitsch and surround ourselves with pieces we love. It’s time to create homes that are as beautiful and unique as we are. We hear you. We are Audenza, ‘The ones who dare’.

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0116 2986393

The Potato Store, Knighton Junction Lane, Leicester, Leicestershire, LE2 6AR, United Kingdom

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