How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

National Trust Holidays Reviews | Customer Service Reviews for https://www.feefo.com/reviews/national-trust-holidays-guest-reviews | Feefo

MB

Mrs Karen Betts

1 year ago

Date of purchase: 05/08/2023

What Mrs Karen Betts said about National Trust Holidays:

Booking was simple and straightforward. Full details given and messages included everything I needed to know regarding accommodation

National Trust Holidays

1 year ago

Good afternoon Thank you for your kind feedback. We're so happy you enjoyed your stay with us at The Lugger. Our team is always here and happy to help. We look forward to welcoming you back on a National Trust Holiday in the future. Kind regards National Trust Holidays

Product reviews

0

Trusted Customer

1 year ago

Date of purchase: 05/05/2023

High standard of accommodation. Ideal location with large grounds to explore literally on the doorstep. A privilege to stay in such a unique building in a beautiful rural setting.

National Trust Holidays

1 year ago

Good morning Thank you for your lovely feedback. We're so pleased you enjoyed your stay with us at Proctor and also enjoyed exploring the local area. Our team is always here and happy to help. We look forward to welcoming you on another National Trust Holiday in the future. Kind regards National Trust Holidays

Product reviews

0

MT

Mr Adrian Thompson

1 year ago

Date of purchase: 05/18/2023

What Mr Adrian Thompson said about National Trust Holidays:

Fantastic location, quiet, well-equipped and very clean.

Product reviews

Good value and perfect for us. We hope to use the national Tryst again.

Cleanliness : Exceptional

Value for Money : Excellent

Facilities : Exceptional

National Trust Holidays

10 months ago

Good morning Thank you for your lovely feedback. We're so pleased you enjoyed your stay with us at Conor. Our team is always here and happy to help. We look forward to welcoming you on another National Trust Holiday in the future. Kind regards National Trust Holidays

0

MF

Mr John Faulkner

Castle Ward

1 year ago

Date of purchase: 05/21/2023

What Mr John Faulkner said about National Trust Holidays:

A very beautiful place, which allowed for a relaxing break from day to day living. The surroundings offered space to enjoy the many walks and allowed the opportunity to commune with the natural envi

...

Read all

Product reviews

The peaceful surroundings and beauty of the campsite made for a very enjoyable holiday. The facilities are well mamntained and complement the sirroundings.

Cleanliness : Exceptional

Value for Money : Excellent

Facilties : Excellent

National Trust Holidays

10 months ago

Good morning Thank you for your lovely feedback. We're delighted you enjoyed your stay with us at our Castle Ward Caravan Park and we look forward to welcoming you back on another occasion. Kind regards National Trust Holidays

0

MT

Mrs Michele Taylor

1 year ago

Date of purchase: 05/15/2023

What Mrs Michele Taylor said about National Trust Holidays:

Excellant service from start to finish. Very pleasant surprise to find a pint of milk in the fridge and fudge on our tea tray!

Product reviews

very clean apartment. National trust staff at the property very helpful.

Value for Money : Excellent

Facilities : Exceptional

National Trust Holidays

10 months ago

Good morning Thank you for your kind feedback. We're so happy you enjoyed your stay with us at Butler's Apartment. Our team is always here and happy to help. We look forward to welcoming you back on a National Trust Holiday in the future. Kind regards National Trust Holidays

0

MI

Mr Peter Ireland

backwell, bs48

1 year ago

Date of purchase: 05/13/2023

What Mr Peter Ireland said about National Trust Holidays:

Answered quickly and found and confirmed the proprety we asked for was vacant for a choice of dates

Product reviews

Entrance to the property was not well signed and access from the road from the west very awkward. A warning about steps between rooms would have been welcomed. A central light in all the three downsta

...

Read all

Cleanliness : Excellent

Value for Money : Good

Facilities : Excellent

National Trust Holidays

1 year ago

Good evening Thank you for your feedback - this will be passed to the local team to address where possible. We're pleased to read our colleagues at the contact centre were able to help with your booking. Kind regards National Trust Holidays

0

Trusted Customer

1 year ago

Date of purchase: 05/19/2023

Comfortable and peaceful cottage, but a bit difficult to find - your directions disagreed with our satnav and we didn't find your turnoff from the main road until a couple of days later. Unfortunate c

...

Read all

Product reviews

Lovely cottage, though the lounge painted dark green was gloomy, especially on dull days or in the evening. Curtains very heavy and difficult to pull. (Don’t know why there is a question about dog t

...

Read all

Cleanliness : Exceptional

Value for Money : Excellent

Your Complimentary Dog Treats : Poor

Facilities : Excellent

National Trust Holidays

10 months ago

Good morning Thank you for your kind and valuable feedback. Your comments are important to us and we've passed this onto the local team for their information and consideration. Our team is always here and happy to help. We look forward to welcoming you on another National Trust Holiday in the future. Kind regards National Trust Holidays

0

MH

Mr Werner Haag

1 year ago

Date of purchase: 05/22/2023

What Mr Werner Haag said about National Trust Holidays:

We very much liked the nice beautifully restored cottage. The only thing we did not like was the noise from the road.

Product reviews

ok.......................

Cleanliness : Exceptional

Value for Money : Excellent

Facilities : Exceptional

National Trust Holidays

10 months ago

Good morning Thank you for your pleasant feedback. We're delighted you enjoyed your stay with us at Scotney West Lodge. Our team is always here and happy to help. We look forward to welcoming you on a National Trust Holiday again in the future. Kind regards National Trust Holidays

0

Trusted Customer

1 year ago

Date of purchase: 05/22/2023

Dolaucothi is a simple site excellent location for exploring. Basic water waste and hookup, on hard or grass. Nice walks around the estate, I arrived to a carpet of Bluebells, in fact everywhere was b

...

Read all

Product reviews

Not over the top, right for the site

Cleanliness : Excellent

Value for Money : Exceptional

Facilties : Excellent

National Trust Holidays

1 year ago

Good morning Thank you for your kind feedback. We're so pleased you enjoyed your stay with us at our Dolaucothi Caravan and Motorhome Park and we look forward to welcoming you back on another occasion. Kind regards National Trust Holidays

0

Trusted Customer

1 year ago

Date of purchase: 05/20/2023

Customer care is great at the campsite. The only thing I could say it the paths for roads are bad for cars that are not 4×4

Product reviews

Nice and quiet spot in the forest, which worked our nicely because my son is sensory overloaded at times. Caring staff.

Cleanliness : Exceptional

Value for Money : Good

Facilties : Excellent

National Trust Holidays

1 year ago

Good morning Thank you for your review. We're so pleased you liked the site and the staff. Thank you for your comments and ideas regarding power banks, charging and the roads. We will feed those back to the local team. Kind regards National Trust Holidays

0

National Trust Holidays Reviews

The LuggerThe location was near perfect. The accommodation was spotlessly clean with lots of extras includedMore reviews of this product (20)View product website

ProctorExperience would be improved by cosier bathroom; it felt rather like a girls' dormitory bathroom in a private school circa 1950s. Conversely the larg...More reviews of this product (31)View product website

ConorGood value and perfect for us. We hope to use the national Tryst again.More reviews of this product (18)View product website

Castle Ward Caravan ParkThe peaceful surroundings and beauty of the campsite made for a very enjoyable holiday. The facilities are well mamntained and complement the sirround...More reviews of this product (706)View product website

Butler's Apartmentvery clean apartment. National trust staff at the property very helpful.More reviews of this product (14)View product website

Norbury ManorEntrance to the property was not well signed and access from the road from the west very awkward. A warning about steps between rooms would have been ...More reviews of this product (21)View product website

Lyme West LodgeLovely cottage, though the lounge painted dark green was gloomy, especially on dull days or in the evening. Curtains very heavy and difficult to pull...More reviews of this product (25)View product website

Scotney West Lodgeok.......................More reviews of this product (19)View product website

Dolaucothi Caravan and Motorhome ParkNot over the top, right for the siteMore reviews of this product (70)View product website

Low Wray CampsiteNice and quiet spot in the forest, which worked our nicely because my son is sensory overloaded at times. Caring staff.More reviews of this product (957)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?