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Poly Performance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/poly-performance | Feefo

Displaying all 4,065 reviews

Trusted Customer

6 years ago

Date of purchase: 11/06/2017

The team is awesome, super nice - great products - But on my last two orders the shipping address was screwed up. This last order ended up showing up a week late. Other than that, everything was gre

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Customer Service

Poly Performance

6 years ago

Hi, Thank you for taking the time to leave us your feedback. It sounds like there was some confusion on the shipping address. We apologize for the inconvenience of the situation and your order arriving late. We are happy to hear you like our great products and staff. We are looking forward to helping you out the next time you need parts!

-Maddie Romero, Customer Service

TOBY DEGEYTER

6 years ago

Date of purchase: 11/03/2017

What TOBY DEGEYTER said about Poly Performance:

Great people to deal with!!! I recommend them! Great customer service!

Customer Service

Poly Performance

6 years ago

Hey Toby, Thank you for leaving us your positive feedback. We are excited to hear you enjoyed purchasing from us and dealing with our customer service team. We're looking forward to helping you out the next time you need parts!

-Maddie, Customer Service

Ryan Nixon

Austin, TX

6 years ago

Date of purchase: 10/12/2017

What Ryan Nixon said about Poly Performance:

Great quality parts that arrived quickly!

Customer Service

Poly Performance

6 years ago

Hi Ryan, We're happy to hear the quality parts you ordered from us arrived to you quickly! Thank you so much for leaving us your positive feedback. We look forward to helping you out in the future.

-Maddie, Customer Service

Trusted Customer

6 years ago

Date of purchase: 11/06/2017

great product

Customer Service

Poly Performance

6 years ago

Hello, Thank you for leaving us your positive feedback. We are glad to hear you are happy with the great product you ordered from us! We're looking forward to helping you out in the future.

-Maddie, Customer Service

Stephen G Shaneyfelt

6 years ago

Date of purchase: 11/07/2017

What Stephen G Shaneyfelt said about Poly Performance:

Part shipped almost 2weeks sooner than expected. Great service.

Customer Service

Poly Performance

6 years ago

Hey Stephen, We are delighted to hear that your order shipped out quicker than expected and you had great service! Thank you for leaving us your positive feedback. We're looking forward to helping you out the next time you need parts.

-Maddie, Customer Service

John Harden

6 years ago

Date of purchase: 11/06/2017

What John Harden said about Poly Performance:

I didn't receive my order as I ordered. I ordered a specific size sperical bearing. Got the wrong one. I ordered 40.00 of extra parts to fix your mistake. Even though I got my ORI struts early, I am s

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Customer Support

Poly Performance

6 years ago

Hi John, I'm sorry it wasn't made more clear when you purchased the ORI struts that the eyelet spacers are not included, I'll make sure my sales staff knows this and communicates it more effectively moving forward. It sounds like that could have prevented the hassle you're dealing with now. Regarding the signature requirement, you can waive it online by registering and using UPS My Choice. We wouldn't usually send a package like that signature required, sorry the manufacturer chose to do this.

Andy Knox

General Manager

James Mundy

6 years ago

Date of purchase: 08/26/2017

What James Mundy said about Poly Performance:

I made a bonehead move and ordered the wrong size end links, since I am located near them i was able to bring them in and trade for the right one with zero hassle. I would definitely purchase parts fr

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Customer Service

Poly Performance

6 years ago

Hey James, Thanks for leaving us your positive feedback. We're happy to hear you had a great experience with us and no hassle. We are looking forward to hearing from you the next time you need to purchase parts!

-Maddie, Customer Service

D. Poole

6 years ago

Date of purchase: 10/28/2017

What D. Poole said about Poly Performance:

Just as described in the add. Fast shipping. Great communication.

Customer Service

Poly Performance

6 years ago

Hey Duane, Thank you for leaving us your positive feedback. We're pleased to hear you had a great experience with us! We look forward to helping you out the next time you need parts.

-Maddie, Customer Service

Albert Miranda

6 years ago

Date of purchase: 10/30/2017

What Albert Miranda said about Poly Performance:

Answered all my questions and shipped what I wanted.

Customer Service

Poly Performance

6 years ago

Hey Albert, Thanks for taking your time to leave us your positive feedback. We are happy to hear you got what you wanted and all your questions were answered. We look forward to helping you out with parts in the future!

-Maddie, Customer Service

Lorenzo Banuelos

6 years ago

Date of purchase: 10/29/2017

What Lorenzo Banuelos said about Poly Performance:

Shipping was fast, ordered Sunday night recived parts on Thursday. It was as if i payed for 2 day shipping (without the fees) cause we all know 2 day shipping is actually 3 days. Will recommend and do

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Customer Service

Poly Performance

6 years ago

Hey Lorenzo, We are happy to hear the shipping was fast for your order! Thank you for leaving us your positive feedback. We're looking forward to doing business with you again when you need more parts!

-Maddie, Customer Service