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Poly Performance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/poly-performance | Feefo

Displaying all 4,065 reviews

William Ulrich

6 years ago

Date of purchase: 10/03/2017

What William Ulrich said about Poly Performance:

Slow shipping. Almost 2 weeks to get an item shipped marks poly as a "dont use again" in my book. 1st call to customer service was useless, acted like they didn't give a f$#%. Subsequent emails were h

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Customer Support

Poly Performance

6 years ago

Hey William, Sorry to hear you had trouble with your recent order. Certain vendors of ours sometimes run into stocking issues of their own which we cannot control. Our customer service team is normally very good at keeping customers informed with updates on backordered items but we are unhappy to hear you had a negative experience on one of your calls. Thanks for leaving us honest feedback. Hopefully we get the chance to make things up to you if you decide to give us a chance on a future order. -Colin, Web & Marketplace Coordinator

Brian Stanton

6 years ago

Date of purchase: 10/09/2017

What Brian Stanton said about Poly Performance:

Fast easy checkout. Good pricing, and most of all great website!!

Viktor Yuganov

Москва

6 years ago

Date of purchase: 10/10/2017

What Viktor Yuganov said about Poly Performance:

Всё что заказывал всё было отлично! Всегда готовые к диалогу менеджеры

Customer Service

Poly Performance

6 years ago

Привет, Виктор, мы рады услышать, что все, что вы заказали, было превосходным! Спасибо, что нашли время, чтобы оставить нам свой положительный отзыв. Мы будем рады помочь вам в будущем в следующий раз, когда вам понадобятся детали.

-Мадди, Обслуживание клиентов

Justin Lunceford

6 years ago

Date of purchase: 10/09/2017

What Justin Lunceford said about Poly Performance:

Fast shipping and great service.

Customer Service

Poly Performance

6 years ago

Hey Justin, We're glad to hear your order arrived fast and the service was great! Thank you for taking the time to give us your positive feedback. We look forward to hearing from you the next time you need parts.

-Maddie, Customer Service

Tanner Morris

6 years ago

Date of purchase: 10/04/2017

What Tanner Morris said about Poly Performance:

Enough to never order anything from here again

Customer Support

Poly Performance

6 years ago

Tanner, We are saddened to hear that you had a negative experience with us. After looking into your order I see that there was a slight delay getting shipment confirmation from Trail Gear/LROR for the kit you ordered. Our customer service team should have reached out to you, but I am sorry if there was any miscommunication about your order. Hopefully you decide to give us another chance in the future. -Colin, Web & Marketplace Coordinator

matthew kime

6 years ago

Date of purchase: 10/08/2017

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What matthew kime said about Poly Performance:

My parts were priced competitively and shipped first thing on the next business day!! Always amazing customer service if you call to place an order.

Customer Service

Poly Performance

6 years ago

Hey Matthew, Thanks for taking time to leave us your positive feedback and that picture. We're happy you had a great experience with us! We are looking forward to hearing from you the next you need parts!

-Maddie, Customer Service

sheldon pittman

6 years ago

Date of purchase: 08/26/2017

What sheldon pittman said about Poly Performance:

Fast service and my purchase was as advertised. Vey happy

Customer Service

Poly Performance

6 years ago

Hi Sheldon, Thank you for taking the time to leave us your positive feedback. We're pleased to hear the service was quick and you are happy with your purchase. We look forward to hearing from you the next time you need parts!

-Maddie, Customer Service

Keith Newman

6 years ago

Date of purchase: 08/16/2017

What Keith Newman said about Poly Performance:

I have not received this product yet. It’s been on backorder for months.

Customer Support

Poly Performance

6 years ago

Hi Keith,

Thank you for taking the time to leave your review, I'm sorry we haven't been able to deliver this in a timely manner. We ran into an unexpected issue with the supplier of the part you ordered and will no longer be carrying it. Your refund should be processed today. I appreciate your feedback and hope to exceed your expectations should you choose to purchase from us in the future.
Regards,
Andy Knox, General Manager

Thong Nguyen

6 years ago

Date of purchase: 08/27/2017

What Thong Nguyen said about Poly Performance:

Excellent customer service from Dave. I would definitely buy from again. Products are top notch. Quality is bar none. Fast shipping as well. I would highly recommend them to others.

Customer Service

Poly Performance

6 years ago

Hey Thong, Thank you for taking time to give us your positive feedback. We're happy to hear you had an excellent experience. We will be sure to let Dave and the rest of the team know about his great customer service. We look forward to helping you the next time you need parts!

-Maddie, Customer Service

Paul Foce

6 years ago

Date of purchase: 10/06/2017

What Paul Foce said about Poly Performance:

Great customer service! Awesome communication! Will be spending my money with Poly Preformance again for all my Jeep needs. John in the wholesale department is rad!

Customer Service

Poly Performance

6 years ago

Hey Paul, Thanks for leaving your positive feedback with us. We're delighted to hear you're happy with the purchase you made from us. Iv'e passed your kind comments onto the team and John for being rad! We look forward to assiting you again when you need more parts!

-Maddie, Customer Service