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Poly Performance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/poly-performance | Feefo

Displaying all 4,065 reviews

Miguel Gondeck

6 years ago

Date of purchase: 09/26/2017

What Miguel Gondeck said about Poly Performance:

Solicite esperar con el embarque hasta que todos los productos esten disponibles. No se hizo, se despacho lo que estaba disponible y el producto faltante sera despachado con posterioridad. Esto duplic

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Customer Support

Poly Performance

6 years ago

Hola Miguel, Los artículos que pediste fueron enviados directamente desde el fabricante. Desafortunadamente no podemos controlar cómo eligen asignar los recursos de los almacenes periféricos. Debe haber sido debido a razones de la disponibilidad que esta orden fue enviada en 2 envíos. También veo que no le cobramos ninguna tarifa adicional por dividir este envío.

Trusted Customer

6 years ago

Date of purchase: 08/26/2017

I paid on line then got a call and had to pay an extra $100 for shipping

Customer Support

Poly Performance

6 years ago

Thanks for your feedback. Sometimes manufacturers adjust pricing and/or shipping charges without notifying us, which can lead to this situation. We apologize for any confusion and hopefully we can make things right on a future order. -Colin, Web & Marketplace Coordinator

Trusted Customer

6 years ago

Date of purchase: 09/19/2017

Fast return on contact but my order is still only half filled and I have not been contacted on the rest of my order

Joseph Nocera

6 years ago

Date of purchase: 09/21/2017

What Joseph Nocera said about Poly Performance:

Quality pets. Fast service

Customer Service

Poly Performance

6 years ago

Hey Joseph, We are pleased you received your quality parts from us at a fast service! Thank you for taking time to give us your feedback about your purchase. We're looking forward to assisting you again the next time you need parts.

-Maddie, Customer Service

Trusted Customer

6 years ago

Date of purchase: 09/25/2017

Very fast with packaging and shipping. A+++

Customer Service

Poly Performance

6 years ago

Hi, Glad to hear you were pleased with our quick packaging and shipping. Thank you for taking time to give us your feedback. We are looking forward to helping you out the next time you need parts!

-Maddie, Customer Service

Trusted Customer

6 years ago

Date of purchase: 09/23/2017

Will be buying more from them!! Have recommended them to others as there service was outstanding!!

Customer Service

Poly Performance

6 years ago

Hey, Thanks for leaving us your positive feedback. We are happy to hear the service was outstanding! We look forward to helping you out in the future when you buy more from us.

-Maddie, Customer Service

Matthew Meehan

6 years ago

Date of purchase: 08/20/2017

What Matthew Meehan said about Poly Performance:

Ended up with a refund after receiving an e-mail saying their supplier wasn’t going to honor the free shipping. They needed an additional $75 (supplier shipping was $150???) Contacted supplier (Trail

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Customer Support

Poly Performance

6 years ago

Mr. Meehan, Thanks for being honest about your experience with us. Unfortunately we aren't always given up to date information when manufacturers discontinue an item, which can lead to this situation. It also sounds like there may have been a communication delay between our purchasing and customer service departments. We apologize for any confusion on the matter. -Colin, Web & Marketplace Coordinator

Trusted Customer

6 years ago

Date of purchase: 09/12/2017