Thank you Mr Power for taking the time to speak to me this morning regarding the feedback you have supplied regarding your recent holiday. After speaking with you, you explained that the comments were not relating to your holiday experience but your friends cancelled booking, to which I explained that I was unable to discuss this with you for GDPR reasons. However your comments have been noted, and I would like to assure you that in line with our terms and conditions we adhere to all the relevant codes of conduct that are applicable to us.