Hi Nicola,
Firstly, please let me apologize for the delay in delivering your order. Usually, all postal shipments are delivered within 3-5 days. Unfortunately, it appears your order was lost in shipment with Royal Mail. Our sincere apologies for the inconvenience caused.
However, we have placed a free replacement (& an extra treat), which should be delivered to you soon.
Please let me know if you have any questions; I’ll gladly answer.
Once again, our sincere apologies for the trouble this has caused you.
With warm regards,
Amy, The Pulsin Team