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Rachael’s Kitchen Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/racheals-kitchen-ltd | Feefo

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Mrs Clampton

Harrow

6 days ago

Date of purchase: 09/03/2024

What Mrs Clampton said about Rachael’s Kitchen Ltd:

Great email communication from the point of order to delivery, thank you!

Chantal

Rachael’s Kitchen Ltd

9 hours ago

Thank you for your lovely feedback! We are thrilled that you rate our cupcake delivery service so highly and hope to bake you another batch of delicious cupcakes very soon! 🧁

Product reviews

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Jem

London

6 days ago

Date of purchase: 08/27/2024

What Jem said about Rachael’s Kitchen Ltd:

Professional and efficient delivery and ordering process. The cakes are packaged well with cool packs to maintain the freshness. I left them in the box till the evening and then left them out for 1

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Chantal

Rachael’s Kitchen Ltd

9 hours ago

Hello Jaymini, thank you for your glowing feedback! We are so thrilled that your cupcakes tasted perfect. Thank you for taking the time to let us know and give us your 5* rating, we really appreciate it and hope to welcome you back to Rachael's Kitchen soon 🧁

Product reviews

I ordered 6 classic chocolate selection box for my son's birthday. They were all beautifully decorated chocolate cakes with a moist sponge. It is quite heavy on the butter cream which will be thorou

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Chantal

Rachael’s Kitchen Ltd

9 hours ago

Hello Jaymini, thank you for your glowing feedback! We are so thrilled that your cupcakes were delicious. Thank you for taking the time to let us know and give us your 5* rating, we really appreciate it and hope to welcome you back to Rachael's Kitchen soon 🧁

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Trusted Customer

6 days ago

Date of purchase: 08/30/2024

Perfect, great communication, delivery all good.

Chantal

Rachael’s Kitchen Ltd

9 hours ago

We are pleased that the cupcakes were well received and enjoyed and hope to welcome you back for another gorgeous selection soon! 🧁

Product reviews

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KAY VINCENT

Sompting

6 days ago

Date of purchase: 09/01/2024

What KAY VINCENT said about Rachael’s Kitchen Ltd:

prompt and efficient as always

Chantal

Rachael’s Kitchen Ltd

9 hours ago

Hello Kay, thank you for your glowing review. We are thrilled that the cupcakes were well received and tasty! We hope to bake you another delicious batch very soon! 🧁

Product reviews

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elena pettenuzzo

London

6 days ago

Date of purchase: 09/02/2024

What elena pettenuzzo said about Rachael’s Kitchen Ltd:

Beautiful, luxurious packaging arrived via mail in a fridge bag. The roses were amazing, both in presentation and in taste! Will definitely buy from this company again.

Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Elena, we are thrilled that the Vegan Rose cupcakes were so very much enjoyed. Thank you for taking the time from your day to let us know, we really appreciate it and hope to welcome you back to Rachael's Kitchen again in the future 🧁

Product reviews

Beautiful, luxurious packaging. The roses were amazing, both in presentation and taste! Will definitely order more from this company.

Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Elena, we are thrilled that the Vegan Rose cupcakes were so very much enjoyed. Thank you for taking the time from your day to let us know, we really appreciate it and hope to welcome you back to Rachael's Kitchen again in the future 🧁

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Sharon Osterland

Wales

6 days ago

Date of purchase: 09/02/2024

What Sharon Osterland said about Rachael’s Kitchen Ltd:

The cupcakes arrived on time and I had notifications for every step of the delivery process. Goods arrived in pristine condition and we're wrapped so carefully.

Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Sharon, thank you for your glowing feedback. We are delighted that the cupcakes were well received and super tasty too, thanks for letting us know. We hope to bake you another batch of beautiful cupcakes very soon! 🧁

Product reviews

The cupcakes looked incredible and were absolutely delicious! They arrived on time and were packaged so well, I am so impressed. Would HIGHLY recommend!! Such a great gift idea.

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Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Sharon, thank you for your glowing feedback, photos and recommendation. We are delighted that the cupcakes were well received and enjoyed, thanks for letting us know. We hope to bake you another batch of delicious cupcakes very soon! 🧁

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Trusted Customer

6 days ago

Date of purchase: 08/28/2024

Great gift

Chantal

Rachael’s Kitchen Ltd

8 hours ago

Thank you for your 5* rating! 🧁

Product reviews

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Paul Cross

Basildon, Essex

6 days ago

Date of purchase: 09/02/2024

What Paul Cross said about Rachael’s Kitchen Ltd:

First class, fantastic and utterly flawless! Thank you for such an easy pleasant experience and I will be using you again in the future.

Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Paul, thank you for your glowing feedback! We look forward to baking you another batch very soon! 🧁

Product reviews

Amazingly presented cupcakes for my mums' 70th birthday. They were delivered on time and arrived in presentation boxes, wrapped with a ribbon. The cupcakes were exactly as I had asked for with the wri

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Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Paul, thank you for your glowing feedback and lovely photos too! We are delighted that the cupcakes were well received for your Mum's 70th birthday party and enjoyed by her and all the guests. We look forward to baking you another batch very soon! 🧁

First class service and communication, amazingly delicious cupcakes, beautifully decorated, and delivered perfectly, on time, in tact and just as described! Thank you for your help and support; I will

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Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Paul, thank you for your glowing feedback and lovely photos too! We are delighted that the cupcakes were well received and enjoyed. We look forward to baking you another batch very soon! 🧁

10/10 service honestly so amazed at the service and punctuality, the taste and decoration and attention to detail! Could not fault anything about Rachael’s Kitchen; will definitely be recommending to

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Chantal

Rachael’s Kitchen Ltd

8 hours ago

Hello Paul, thank you for your glowing feedback and lovely photos too! We are delighted that the cupcakes were well received and enjoyed. We look forward to baking you another batch very soon! 🧁

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PM

Paul Major

7 days ago

Date of purchase: 09/01/2024

What Paul Major said about Rachael’s Kitchen Ltd:

Spot on

Chantal

Rachael’s Kitchen Ltd

8 hours ago

Thank you for your 5* rating! 🧁

Product reviews

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Trusted Customer

7 days ago

Date of purchase: 09/01/2024

Could be better

Chantal

Rachael’s Kitchen Ltd

7 days ago

Thank you for your feedback, it is important to us. I have checked our system and can't see any contact with our customer service team. We'd hate to leave you feeling disspointed so do please reach out to us at yum@rachaelskitchen.co.uk and we can look into this for you. Thank you 🧁

Product reviews

The logo looked terrible on the cupcakes. There were no instructions (obvious indicator) on sizes or option to crop the image to fit the circular discs. The courier tracking service was appalling as w

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Chantal

Rachael’s Kitchen Ltd

7 days ago

Thank you for your feedback, it is important to us. I have checked our system and can't see any contact with our customer service team. We'd hate to leave you feeling disspointed so do please reach out to us at yum@rachaelskitchen.co.uk and we can look into this for you. Thank you 🧁

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Rachael’s Kitchen Ltd Reviews

Message Cupcakes Gluten FreeGreat service and communication from ordering to delivery, beautifully packaged and absolutely delicious! Thank you!More reviews of this product (109)View product website

Classic ChocolateI ordered 6 classic chocolate selection box for my son's birthday. They were all beautifully decorated chocolate cakes with a moist sponge. It is qu...More reviews of this product (128)View product website

Fill Your Own SelectionGorgeous cakes and I opted for the tin which for only £3 was perfect to keep them in. My son loved them. Delivery all good too.More reviews of this product (898)View product website

Espresso Martini And Salted Caramel Cocktail Cupcake Selectionexcellent product and service as alwaysMore reviews of this product (11)View product website

Greeting Card - Get Well Soonan expensive add on but great to be able to be available to do if neededMore reviews of this product (1)View product website

VEGAN Rose Cupcake SelectionBeautiful, luxurious packaging. The roses were amazing, both in presentation and taste! Will definitely order more from this company....More reviews of this product (43)View product website

Vegan Birthday Cupcake SelectionThe cupcakes looked incredible and were absolutely delicious! They arrived on time and were packaged so well, I am so impressed. Would HIGHLY recommen...More reviews of this product (19)View product website

Graduation CupcakesGreat giftMore reviews of this product (17)View product website

Birthday Cupcake SelectionAmazingly presented cupcakes for my mums' 70th birthday. They were delivered on time and arrived in presentation boxes, wrapped with a ribbon. The cup...More reviews of this product (111)View product website

Birthday Girl Cupcake SelectionFirst class service and communication, amazingly delicious cupcakes, beautifully decorated, and delivered perfectly, on time, in tact and just as desc...More reviews of this product (108)View product website

Rose Cupcake Selection10/10 service honestly so amazed at the service and punctuality, the taste and decoration and attention to detail! Could not fault anything about Rach...More reviews of this product (52)View product website

Cookie Jar Cupcake SelectionVery nice. It was a present and arrived bang on time.More reviews of this product (62)View product website

Logo cupcakesThe logo looked terrible on the cupcakes. There were no instructions (obvious indicator) on sizes or option to crop the image to fit the circular disc...More reviews of this product (113)View product website

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