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Railtrail Tours Reviews | Customer Service Reviews for https://www.feefo.com/reviews/railtrail-tours | Feefo

Displaying all 5,077 reviews

Trusted Customer

4 months ago

Date of purchase: 04/29/2024

The service, whether it be over the phone or on line, is always prompt, efficient, helpful and friendly. I speak from almost 20 years' experience of being a customer of this Company.

Mark

Railtrail Tours

4 months ago

It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another Railtrail tour. Thank you!

Trusted Customer

4 months ago

Date of purchase: 04/26/2024

Phil went the extra mile in securing an additional room for me so that I could add the tour to my September 2024 holiday. I look forward to taking part.

Mark

Railtrail Tours

4 months ago

Thank you for your gracious words! We’re delighted to hear you enjoyed Phil's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to hearing from you again soon!

Trusted Customer

4 months ago

Date of purchase: 04/26/2024

So far so good, with prompt replies and help. No trip yet

Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to provide feedback!

Trusted Customer

4 months ago

Date of purchase: 04/26/2024

Mark

Railtrail Tours

4 months ago

Thank you for the five stars.

Mr. Anthony Rockley

4 months ago

Date of purchase: 03/02/2024

What Mr. Anthony Rockley said about Railtrail Tours:

Staff were polite , helpful and efficient. Everything ran smoothly.

Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Product reviews

Mr Keith Hughes

Stafford

4 months ago

Date of purchase: 01/23/2024

What Mr Keith Hughes said about Railtrail Tours:

We travelled with Railtrail last year and had a most enjoyable tour. First Class Service. The Lady I spoke to was very helpfil and was well informed and was able to answer all my queries. We will be t

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Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in our customer care and operations teams.

Mr Keith Hughes

Stafford

4 months ago

Date of purchase: 02/03/2024

What Mr Keith Hughes said about Railtrail Tours:

First Class Service. The Lady I spoke to was very helpfil and was well informed and was able to answer all my queries.

Mark

Railtrail Tours

4 months ago

Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out.

Mr John Robertson

Ellesmere Port

4 months ago

Date of purchase: 04/24/2024

What Mr John Robertson said about Railtrail Tours:

Have been on several Railtrail tours in the past and have no hestitation in using them again

Mark

Railtrail Tours

4 months ago

It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your Railtrail tours even more special, please don’t hesitate to let us know.

Mr Fred Jackson

Ulverston Cumbria

4 months ago

Date of purchase: 04/23/2024

What Mr Fred Jackson said about Railtrail Tours:

Good

Mark

Railtrail Tours

4 months ago

We are grateful that you took the time out to leave us a review.

Product reviews

Trusted Customer

4 months ago

Date of purchase: 03/10/2024

Good and knowledgeable with well thought out visits in Austria and the Hartz. However in both cases, the trip was spoiled on Day 1 by very early starts from London especially on a Sunday morning when

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Mark

Railtrail Tours

4 months ago

Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. We have passed on your information to the operations team for future tours and hope to welcome you back on a Railtrail tour.

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About Railtrail Tours

Quality Escorted Holidays By Train. On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.

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01538 382323

21 The Smithfield Centre, Leek, Staffordshire, ST13 5JW, United Kingdom