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Railtrail Tours Reviews | Customer Service Reviews for https://www.feefo.com/reviews/railtrail-tours | Feefo

Displaying all 5,077 reviews

Trusted Customer

4 months ago

Date of purchase: 03/10/2024

All very well organised.

Product reviews

This was a really good, varied holiday, visiting the main tourist attactions in the region. We are not train buffs, but like the train as a mode of transport. All the tickets and times were organised

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Mark

Railtrail Tours

4 months ago

Thank you for your gracious words! We’re delighted to hear you enjoyed John's tour management. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to welcoming you back on a Railtrail tour.

Trusted Customer

4 months ago

Date of purchase: 03/19/2024

I arranged this holiday via Railtrail's excellent and efficient on line service. As I was accompanied by guest who lives elsewhere from where I do, Railtrail overcame possible administrative problems

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Product reviews

My guest and I thoroughly enjoyed this year's Springtime Highlander holiday which was most efficiently managed by Michelle Blackwell. That said, it was unfortunate that the rail trips from Fort Willia

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Mark

Railtrail Tours

4 months ago

Your review means a lot to us. We always strive to give our best to help our clients, and I’m glad that Michelle exceeded your expectations, as she did come up against a lot of problems due to rail issues. Thank you for the five stars.

Trusted Customer

4 months ago

Date of purchase: 04/17/2024

Product reviews

Mr David Wright

Witham, Essex

4 months ago

Date of purchase: 04/15/2024

What Mr David Wright said about Railtrail Tours:

We are regular travellers with RailTrail. On the lates occasion Marie in the customer service team contacted the hotels to specifically meet our room requirements, all without any hesitation.

Mark

Railtrail Tours

4 months ago

Thank you for your five star review! We’re delighted to hear you enjoyed Marie's customer service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to hearing from you again soon!

Trusted Customer

4 months ago

Date of purchase: 04/21/2024

really good organisational skills especially when things go wrong on the railways, good breadth of holidays for both steam entheuiasts and people that like to see places using public transport where a

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Mark

Railtrail Tours

4 months ago

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We hope you enjoy your trip in September, and the Canadian Rail Explorer in March 2025 looks to be an amazing tour.

Trusted Customer

4 months ago

Date of purchase: 04/15/2024

Lady at customer service was very helpful & obliging . E mail was soon sent to confirm my booking.

Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to provide feedback. We pride ourselves with our customer service and if you need anything further, please do not hesitate to contact us.

Trusted Customer

4 months ago

Date of purchase: 04/15/2024

Online booking was very straightforward but then I've been with Railtrail many times so I know my way around their website!

Mark

Railtrail Tours

4 months ago

We greatly appreciate your five-star rating. It’s fantastic to know that you had a good experience with us. It's great to know that the online booking is straightforward, and we hope that you enjoy your next Railtrail tour to the maximum.

Trusted Customer

5 months ago

Date of purchase: 04/12/2024

We have booked two tours for this year and both times the staff at the booking office were very good .

Mark

Railtrail Tours

4 months ago

Thank you so much for your repeat booking and for awarding us a five-star rating! If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.

Trusted Customer

5 months ago

Date of purchase: 04/10/2024

Efficient booking system. Not had trip yet so cannot comment further

Mark

Railtrail Tours

4 months ago

We are grateful that you took the time to leave us a review. If we can do anything prior to you tour please do not hesitate to contact us. Thank you.

Trusted Customer

5 months ago

Date of purchase: 04/02/2024

Very efficient and helpful in upgrading to a lake view room

Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to leave us a 5-star rating; it’s much appreciated! If there is anything else our customer service team can do prior to your Christmas tour, please do not hesitate to contact us.

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About Railtrail Tours

Quality Escorted Holidays By Train. On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.

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01538 382323

21 The Smithfield Centre, Leek, Staffordshire, ST13 5JW, United Kingdom

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Railtrail Tours Reviews

Harz Mountains Winter WonderlandThis was a really good, varied holiday, visiting the main tourist attactions in the region. We are not train buffs, but like the train as a mode of tr...More reviews of this product (12)View product website

Springtime HighlanderMy guest and I thoroughly enjoyed this year's Springtime Highlander holiday which was most efficiently managed by Michelle Blackwell. That said, it wa...More reviews of this product (8)View product website

Scotland's Far North, Shetland & OrkneyMore reviews of this product (3)View product website

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