How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Railtrail Tours Reviews | Customer Service Reviews for https://www.feefo.com/reviews/railtrail-tours | Feefo

Displaying all 5,077 reviews

Mr Brian Norman

Selby

6 months ago

Date of purchase: 02/27/2024

What Mr Brian Norman said about Railtrail Tours:

Easy to read, easy to follow, easy to book.

Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Mr David Spencer

6 months ago

Date of purchase: 02/26/2024

What Mr David Spencer said about Railtrail Tours:

They did their job no could ask for more

Mark

Railtrail Tours

4 months ago

We are grateful that you took the time to leave us a review. I am sorry that it could only warrant a three-star review, If there’s anything else we can do to make your customer experience better, please do not hesitate to contact us.

Mr Robin Carter

6 months ago

Date of purchase: 02/26/2024

What Mr Robin Carter said about Railtrail Tours:

Helpful and Friendly staff

Mark

Railtrail Tours

4 months ago

Thank you for the five-stars.

Trusted Customer

6 months ago

Date of purchase: 02/23/2024

This is my favourite company and has been for many years. It’s a company which listens to its customers and understands their needs and concerns. It also allows for people to be individuals. For exa

...

Read all

Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in our customer care and operations teams.

Mrs Anne Price

6 months ago

Date of purchase: 02/21/2024

What Mrs Anne Price said about Railtrail Tours:

Quick and efficient

Mr George Howe

Potton

6 months ago

Date of purchase: 02/22/2024

What Mr George Howe said about Railtrail Tours:

Yes it was fairly good.

Mr David Stevens

6 months ago

Date of purchase: 02/22/2024

What Mr David Stevens said about Railtrail Tours:

Immediate answer on the phone and efficient, helpful response to all my que

Trusted Customer

6 months ago

Date of purchase: 02/21/2024

Site easy to navigate and informative. However Booking Experience was poor. I found myself having to repeat information. In particular the PDF form for personal information needs to be pre-populated

Mark

Railtrail Tours

4 months ago

Thank you so much for taking the time to provide feedback! I am sorry that you experienced a poor booking experience. We pride ourselves on our customer service at Railtrail and if the pdf for the personal information has clouded the feedback, I will look into this and certainly find a way to get this pre-populated. Please accept my apologies for any inconvenience caused while filling out the personal information form.

Trusted Customer

6 months ago

Date of purchase: 02/21/2024

It just works, copes with strikes etc seamlessly. Knowledgeable guides, sensibly paced trips.

Mrs Anthea Jones

Southampton

6 months ago

Date of purchase: 02/20/2024

What Mrs Anthea Jones said about Railtrail Tours:

Efficient, polite and informative, what more could we ask for? Our booked holiday was cancelled due to insufficient bookings, we chose another trip and Phil dealt with all the details, our refund and

...

Read all

Not received a review invite?

About Railtrail Tours

Quality Escorted Holidays By Train. On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.

Read all

01538 382323

21 The Smithfield Centre, Leek, Staffordshire, ST13 5JW, United Kingdom