We sincerely apologise for the inconvenience caused.
It does appear that your order became lost in transit, to which we are unaware of this happening until we are notified by the customer. When we were notified of this, we were then going to offer a replacement of the order, however were unable to do so due to the item becoming out of stock, due to the sheer demand of the item, therefore a full refund was processed on the 22.12.2014
Again, please accept our sincere apologise.
Kind Regards
Customer Services
