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Road Scholar Reviews | Customer Service Reviews for https://www.feefo.com/reviews/road-scholar | Feefo

Displaying all 2,678 reviews

Charles Stokes

Delmar, NY

5 years ago

Date of purchase: 02/28/2019

What Charles Stokes said about Road Scholar:

First timer. So far so good.

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Janet Mccollough

Lookout Mountain, Tn

5 years ago

Date of purchase: 03/12/2019

What Janet Mccollough said about Road Scholar:

The website is not user friendly. It is extremely slow and most of the time I cannot access the information I need on my account. I got an email saying my flight itinerary was ready. I followed the di

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Rachel

Road Scholar

5 years ago

Hi Janet, we will be in touch with you soon regarding accessing your account by phone. Best, Your Friends at Road Scholar

Janet Mccollough

5 years ago

I was able to access what I needed on a different computer. However, it still was slow.

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Trusted Customer

5 years ago

Date of purchase: 02/12/2019

The person I talked with was knowledgeable about the trip and accommodations. Friendly.

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Trusted Customer

5 years ago

Date of purchase: 03/14/2019

It was easy to do. The website was easy to navigate, everything worked the way it was supposed to work, and I was able to complete my registration in a short amount of time.

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Trusted Customer

5 years ago

Date of purchase: 03/08/2019

You cnacelled the last three trips on us.

Rachel

Road Scholar

5 years ago

Hello, we are sorry that plans fell through for each trip you planned to take with us. We hope we can see you on an adventure sometime in the future. Best, Your Friends at Road Scholar

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Patricia Bargeron

Dalton, GA.

5 years ago

Date of purchase: 03/19/2019

What Patricia Bargeron said about Road Scholar:

The lady that helped me was courteous and very helpful.

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Trusted Customer

5 years ago

Date of purchase: 03/18/2019

Easy, straightforward process

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Trusted Customer

5 years ago

Date of purchase: 03/16/2019

Very helpful, understanding and patient.

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Anda Staab

5 years ago

Date of purchase: 03/02/2019

What Anda Staab said about Road Scholar:

Love Road Scholar. Hate the website. Very difficult to navigate. If you click on a trip, you can't get back to search results. You have to start all over and do a new search each time. Sometimes I get

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Rachel

Road Scholar

5 years ago

Hi Anda, thank you for your review. We'd love to have a conversation with you and walk you through the process of doing an online search with our website. Feel free to call us at 877-426-8056 during business hours Monday - Friday, 8am - 9pm (EST). Best, Your Friends at Road Scholar

Anda Staab

5 years ago

I don't think I need a "walkthrough". I would expect your website to be user friendly and work as well as other websites. I have been on several Road Scholar trips and the difficulty with your website was a topic that came up often among my fellow travelers.

Rachel

Road Scholar

5 years ago

Thank you for your reply. We understand that there are many elements to our website that are not all easy to follow for someone who is not completely familiar with the layout. We ask for your patience as we work to make it better and more user friendly. Best, Your Friends at Road Scholar

Anda Staab

5 years ago

Thank you! We faithful road scholars appreciate your efforts to improve the web site. The trips are great and need no improvement.

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Lanny J. Lampl

5 years ago

Date of purchase: 03/20/2019