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The Cape Verde Experience Reviews | Customer Service Reviews for https://www.feefo.com/reviews/serenity-cape-verde | Feefo

Displaying all 521 reviews

Trusted Customer

9 months ago

Date of purchase: 12/11/2023

#Very good start to finish. Easy and clear cut. All the documentation was good and the intro from the representative was good. We were met at the plane by the rep even after a delay while the custo

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Trusted Customer

9 months ago

Date of purchase: 12/11/2023

Helpful, knowledgeable and friendly staff

Product reviews

Trusted Customer

9 months ago

Date of purchase: 12/05/2023

Excellent- helpful staff

Product reviews

Mr Wilder

9 months ago

Date of purchase: 12/03/2023

What Mr Wilder said about The Cape Verde Experience:

Excellent - answered all our questions and made sure we were directed to the experience we wanted. The local agent was also very helpful!

Product reviews

Mr Brewer

9 months ago

Date of purchase: 11/29/2023

What Mr Brewer said about The Cape Verde Experience:

I gave Tawni a few pointers - the hotels I wanted, the type of rooms, roughly the number of days, and the islands......and she did the rest! Excellent service

Product reviews

Trusted Customer

9 months ago

Date of purchase: 11/20/2023

Everything arranged very professionally and communication excellent. When problems emeged due to TUI failings the service in resolving the issues caused by a third party was handled very well. We hav

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Mrs Morris

9 months ago

Date of purchase: 11/27/2023

What Mrs Morris said about The Cape Verde Experience:

Very efficient

Product reviews

Mr Monaghan

9 months ago

Date of purchase: 11/15/2023

What Mr Monaghan said about The Cape Verde Experience:

Easy to book and a good Representative in Santa Maria. BUT, should not have wild dogs roaming on the beach of a 4 star hotel. Also, rogue taxi driver conned me into believing that he was my official

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Product reviews

In my opinion, not a 4 star hotel.

Sara Dobak

The Cape Verde Experience

9 months ago

We hope you enjoyed your holiday overall, Mr Monaghan, due to the hotel's beachfront location and proximity to the main town. It's a shame you felt the hotel was lacking as a 4-grade property, although I should add, our grading isn't meant to reflect the international star-rating system we're all familiar with. Instead, it's based on Cape Verde's own national grading process, which takes into account the islands' overall amenities and facilities.

Trusted Customer

10 months ago

Date of purchase: 10/29/2023

Excellent communication. All went just as described. Not a hitch . Would definitely recommend for peace of mind.

Product reviews

We had 2 suites between 5 of us with open doors.between the 2 . It was like an apartment, overlooking the beautiful sea and beach. More air conditioning needed.. Very clean, possibly a bit tired bu

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Sara Dobak

The Cape Verde Experience

9 months ago

This is such lovely feedback, thank you. My favourite part is the 'just perfect for us' comment - finding the right hotel 'fit' is so important for a great holiday and I'm delighted you have found yours in the Royal Horizons Boa Vista.

Mrs Seager

10 months ago

Date of purchase: 11/03/2023

What Mrs Seager said about The Cape Verde Experience:

were very friendly, and helpful. Advised me after booking that the hotel i had booked, The Iberostar Boa Vista had changed hands and did i want to change my booking.I decided to stay with original boo

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Product reviews

This hotel has recently been taken over from Iberostar Boa Vista. Everything was steered towards the Italian visitors at the expense of all the other international people there. The hotel staff cannot

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Sara Dobak

The Cape Verde Experience

9 months ago

Thank you for your comments. We do realise that for many previous guests at the former Iberostar Boa Vista, the style of the new management may not appeal as much as before and it's a pity you found the entertainment geared mainly towards the Italian market. Following a recent visit by one of our UK managers, we do know there are two entertainment teams, one of which speaks English - and there are also signs in English, so I'm sorry if this wasn't apparent during your stay. Nonetheless, we appreciate you taking the time to forward your observations and I hope you did enjoy your holiday in Cape Verde overall.

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About The Cape Verde Experience

As a specialist operator we are proud of our 26 years’ experience in West Africa, and we believe we can offer the best range of holidays to the Cape Verde.

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0845 330 2077

Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, Hampshire, PO15 7AN, United Kingdom

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The Cape Verde Experience Reviews

Hotel MorabezaI really enjoyed the Hotel Morabeza. It was a smaller hotel but had lots of lovely facilities and a wonderful staff. It had a nice friendly feel and...More reviews of this product (294)View product website

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Porto Antigo HotelPosition is excellent, accommodation is cleanMore reviews of this product (2)View product website

Hotel MorabezaJust the Hotel we wanted, quiet, not overcrowded, very close to the town and right on the beach, lovely people. just perfect.More reviews of this product (294)View product website

Odjo d'Agua HotelFab location, good food, great bedroom. Only let down by refusing to provide coffee in th roomMore reviews of this product (21)View product website

Hotel MorabezaJust the same as always. Despite having not been there for a number of years staff still recognised us. Not a glitzy five star hectic hotel, a comfort...More reviews of this product (294)View product website

Orquidea Guest HouseOrchidea and Gary could not have been better hosts. Staying with them gave us the perfect holiday.More reviews of this product (11)View product website

Oasis Salinas SeaIn my opinion, not a 4 star hotel.More reviews of this product (1)View product website

Royal Horizons Boa VistaWe had 2 suites between 5 of us with open doors.between the 2 . It was like an apartment, overlooking the beautiful sea and beach. More air conditio...More reviews of this product (4)View product website

Iberostar Club Boa Vista HotelThis hotel has recently been taken over from Iberostar Boa Vista. Everything was steered towards the Italian visitors at the expense of all the other ...More reviews of this product (60)View product website

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