Merchant Logo

sousvidetools.com Reviews

Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

210

17

4

1

7

239

ratings over the past year

Displaying all 2,678 reviews
Trusted Customer
2 years ago
Date of purchase: 08/17/2022
Quick efficient
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/04/2022
Uploaded media
Item arrived damaged and with crack in the diatom earth Still awaiting refund many days later Staff ignorant and unhelpful
Merchant Logo
Vickie Hawley
sousvidetools.com
2 years ago
Thank you for taking the time to leave feedback, obviously it is very disappointing to see how disappointed you are. Our staff do always try their best to rectify a situation and I can see the refund was done on the 19th of August so I would expect for that to appear in your account imminently.
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/15/2022
Excellent next day delivery with one hour time slot
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/14/2022
Good prices and fast delivery with an excellent range of products.
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/11/2022
Great product but the website is misleading as the bincho is £5 cheaper on the homepage compared to other areas on the website. Was meant to be next day delivery but took 3 days to arrive
Merchant Logo
Vickie Hawley
sousvidetools.com
2 years ago
Thank you for taking the time to leave feedback, I have looked high and low on our home page for the charcoal at £5 cheaper but I can't see it, I would appreciate if you could point me in the right direction so I can amend this error. I am sorry if there was a delay in delivery for you, we always aim to send our goods out on the next day service that we advertise so I am disappointed to see this didn't happen for you.
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/09/2022
Amazing service
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/09/2022
I'm very happy with my reconditioned professional sous vide machine. It arrived on time and well packed.
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/09/2022
It’s because your advert is accurate it’s easy to order and quickly delivered. Thank you.
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/09/2022
Poor service Ordered 12 bags of Big K restaurant grade charcoal and only 10 arrived. Then had to chase up the remaining 2 bags which got delivered 2 days later and were a different brand and make to
...
Read all
Merchant Logo
Vickie Hawley
sousvidetools.com
2 years ago
We were very disappointed to receive your feedback, especially as you are a regular customer. I understand our sales manager has been in contact directly to help with this and the situation as now been resolved.
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 08/06/2022
Easy to use website. Quick delivery. Thank you.
0
Share
About sousvidetools.com
Gastronomy Plus Group
Read all
Central Barn, Claughton Business Park, Hornby Road, Claughton, Lancaster, Lancashire, LA2 9JX, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About sousvidetools.com
Gastronomy Plus Group