Dear Alan, many thanks for your feedback. Unfortunately on occasion we have to ask our clients to provide additional information to satisfy our regulators compliance requirements. The “KYC” or “know your client regulations” within our industry are very strict to help protect our clients, and for this reason we will always complete identity checks on all clients in order to comply with UK Anti-Money Laundering regulations. Now that your account is open and you have completed your first trade, we hope you have been happy with the rate and service provided by Spartan FX.