What Chandrika Krishna said about The Alphabet Gift Shop:
Incorrect order delivered and we had to return the product
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,
I'm so sorry that we didn't get your order right first time and it had to be returned. I understand that we sent the correct item out immediately and enclosed a pre-paid post bag for the return.
Product reviews
Incorrect order delivered and returning product wasnt straightforward and very inconvenient
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,I was not aware of any issues with this particular bag, however, I have addressed your comments about the service you received on your service review.
Incorrect delivery, retuning wasn't convenient
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,I hope that you now received this bag correctly and are happy with the quality and look of the bag. I have addressed your comments about the service you received on your service review.
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angela congdon
4 years ago
Date of purchase: 07/27/2020
What angela congdon said about The Alphabet Gift Shop:
Very pleased
Product reviews
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Trusted Customer
4 years ago
Date of purchase: 07/19/2020
Excellent service- arrived quickly. Excellent quality and lovely personalisation.
Product reviews
Perfect! Lovely gift for new baby
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Michele Cheetham
4 years ago
Date of purchase: 07/21/2020
What Michele Cheetham said about The Alphabet Gift Shop:
Good service lovely product would recommend to others
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Guest
4 years ago
Date of purchase: 07/04/2020
What Guest said about The Alphabet Gift Shop:
Ordered without a problem. I don't remember seeing a projected delivery date. I know things are currently delayed but I ended up emailing on 16/07 - I did have a reply, which was great on 17/07 to s
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Vicky
The Alphabet Gift Shop
4 years ago
Thank you for your feedback. I'm sorry to hear that the service you received was not up to our usual high standards and that you didn't receive the communications expected. We are looking in to why you didn't receive the dispatch email. I was, however, pleased to see that you were happy with your order once it arrived.
Product reviews
Product exactly as per website and how I had imagined, thank you.
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Trusted Customer
4 years ago
Date of purchase: 07/14/2020
Excellent received promptly
Product reviews
Pleased with embroidered name.
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Trusted Customer
4 years ago
Date of purchase: 07/03/2020
Nice item however no communication from Alphabet with regard to despatch.
Did not respond to email either 🙁
Vicky
The Alphabet Gift Shop
4 years ago
Hi,I am so sorry to hear that you didn't receive a reply to your email, please accept my apologies for this oversight. Regarding dispatch, you should have received an email notification when you're order left us with a tracking number. I was, however, glad to hear that you were happy with the product when it arrived.
Best wishes,
Victoria
Product reviews
Purchased as a gift for a friend - I’m sure it will be well received!
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First Last
4 years ago
Date of purchase: 03/24/2020
What First Last said about The Alphabet Gift Shop:
A very good experience
Product reviews
A very good experience!!!
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Dave Martin
4 years ago
Date of purchase: 09/11/2019
What Dave Martin said about The Alphabet Gift Shop:
Our mission is to surprise and delight every customer every day, so when we buy for our shops and for our website we look for beautifully made, thoughtfully designed, inspiring products that we would love to have in our own homes.
Products that are made in the UK, and specifically in Derbyshire & Staffordshire are particularly appealing and we are constantly amazed at the skill and talent of our local designer makers. Our own Alph & Betty collection of bags, cushions, aprons and baby gifts are lovingly designed and made at our Burton-on-Trent studio and are all created to allow for the addition of embroidered or printed personalization.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our mission is to surprise and delight every customer every day, so when we buy for our shops and for our website we look for beautifully made, thoughtfully designed, inspiring products that we would love to have in our own homes.
Products that are made in the UK, and specifically in Derbyshire & Staffordshire are particularly appealing and we are constantly amazed at the skill and talent of our local designer makers. Our own Alph & Betty collection of bags, cushions, aprons and baby gifts are lovingly designed and made at our Burton-on-Trent studio and are all created to allow for the addition of embroidered or printed personalization.
