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The Fragrance Shop Reviews

https://www.thefragranceshop.co.uk
Rated
Excellent
Service
4.7
/5
Product
4.8
/5

5

4

3

2

1

6,330

665

174

80

237

7,486

ratings over the past year

Displaying all 236,935 reviews
Trusted Customer
12 years ago
Date of purchase: 04/15/2012
super quick service
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Trusted Customer
12 years ago
Date of purchase: 04/16/2012
Very efficient and kept me informed right up to delivery.
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Trusted Customer
12 years ago
Date of purchase: 04/12/2012
I was thrilled to be getting a free duffle bag with my perfume & was even more chuffed when I also received a CK umbrella matching to the duffle bag, as well as little free samples! Bonus as is a pres
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Trusted Customer
12 years ago
Date of purchase: 04/15/2012
Exellent service and unbeatable value!
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Trusted Customer
12 years ago
Date of purchase: 04/16/2012
excellent speedy delivery
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Trusted Customer
12 years ago
Date of purchase: 04/16/2012
Fragrance was good but they didn't honour my free gift, even though it was available when I completed the checkout. Super annoyed about that!
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The Fragrance Shop
The Fragrance Shop
12 years ago
Thank you for your feedback. Unfortunately, the free gift was removed from the website the previous day to you placing your order as it had sold out. The image and description were immediately updated to reflect this. As always, you reserve the right to return your items to us and obtain a refund. Please contact customerservice@thefragranceshop.co.uk if you wish to do this. Kind Regards, TFS Customer Service
Trusted Customer
12 years ago
When I placed the order, the images were with the bag, they weren't removed like you said.
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Trusted Customer
12 years ago
Date of purchase: 04/16/2012
the website was easy to find. good value products and very quick delivery.
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Trusted Customer
12 years ago
Date of purchase: 04/15/2012
Sent me false product that was not advertised - However the customer service lady (Victoria) was very good and swift with her responses.
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Trusted Customer
12 years ago
Date of purchase: 04/15/2012
As you didn't have enough free gifts in stock, I received an alternative of which i didn't like as much
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Trusted Customer
12 years ago
Date of purchase: 04/16/2012
Efficient and fast
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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01618487111
Churchill Point, Lake Edge Green, Trafford Park Road, Manchester, Lancashire, M17 1BL, United Kingdom
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.