Merchant Logo

Organic mattresses and beds, made by hand in Devon since 1999.

Service
0
/5
Product
0
/5

5

4

3

2

1

0

0

0

0

0

0

ratings over the past year

Naturalmat is no longer an active Feefo customer
Displaying all 678 reviews
Trusted Customer
13 years ago
Date of purchase: 06/04/2011
Our delivery was meant to be within 5 working days but is actually being delivered 7 working days after placing the order. When we went to 'Our Account' on the website to track the order, it said the
...
Read all
Merchant Logo
The Natural Mat Company
Naturalmat
13 years ago
I’m sorry to hear that you do not feel that you received excellent customer service. Please understand that your phone call was not retuned as soon as you would have liked as staff were delayed due to serving shop customers a particularly busy Saturday. Your mattress order was set up on 8 June and has been sent for delivery today. We hope that you will be pleased with your Naturalmat mattress once it arrives.
0
Share
Trusted Customer
13 years ago
Date of purchase: 05/14/2011
Great hassle free service
Product reviews

0
Share
Trusted Customer
13 years ago
Date of purchase: 04/15/2011
Have purchased in the past, prompt response to queries, timely delivery and excellent products
0
Share
Trusted Customer
13 years ago
Date of purchase: 05/19/2011
no comment
Merchant Logo
The Natural Mat Company
Naturalmat
13 years ago
Thank you very much for your feedback. You mentioned that you thought this item was expensive. How much do you think would be a more acceptable price?
Product reviews

0
Share
Trusted Customer
13 years ago
Date of purchase: 05/22/2011
Really professional . Delivery took place in time. Price affordable
Product reviews

0
Share
Trusted Customer
13 years ago
Date of purchase: 01/27/2011
Excellent quality products. Service was efficient, but I have to agree with another customer's comment in saying that one of the female staff I spoke to on the phone was unfriendly and incompetent. Th
...
Read all
Product reviews

0
Share
Trusted Customer
13 years ago
Date of purchase: 02/28/2011
We had a baby bed and now a single big bed for our daughter. Great service and great product.
Merchant Logo
The Natural Mat Company
Naturalmat
13 years ago
We are so glad to hear that you are happy with our service!
Product reviews

0
Share
Trusted Customer
13 years ago
Date of purchase: 03/07/2011
Very pleased with all our contacts with Natural mat company
Merchant Logo
The Natural Mat Company
Naturalmat
13 years ago
That is fantastic news! Keep us posted if you have any ideas about how we could do things even better.
Product reviews

0
Share
Trusted Customer
13 years ago
Date of purchase: 02/10/2011
ordering was too difficult.
Merchant Logo
The Natural Mat Company
Naturalmat
13 years ago
Yikes - we will happily replace these items if they are wrong - do get in touch so we can replace them straight away.
Product reviews

0
Share
Trusted Customer
13 years ago
Date of purchase: 02/23/2011
Super quick delivery, great products.
Product reviews

0
Share
About Naturalmat
Mattress makers Naturalmat are proud to stamp ‘made by hand in Devon’ on their products. Originating in the marine industry, Founders Mark Tremlett and Peter Tindall both sail and hated the synthetic mattresses found on most yachts. They found that natural fibres make the best and most suitable mattresses as they are inherently self-ventilating so designed a range for boats and yachts. When Mark’s wife became pregnant, they realised most baby and children’s mattresses were made from synthetic material so expanded the range. Today, Naturalmat is an international award-winning business that offers a huge range of mattresses, beds and bedding for babies through to grown ups, all from natural and organic materials. Handmade and bespoke, you can find mohair, cashmere, bamboo, cotton and natural latex in the range and their luxurious beds can be found in hotels all over the world. Naturalmat have kept their roots in Devon with their purpose-built factory and impressive showroom open to the public in Odhams Wharf, Topsham. Even the organic lambswool they use is locally sourced from certified farms within a 50 mile radius of Topsham.
Read all
Naturalmat, Odhams Wharf, Topsham, Devon, EX3 0PD, United Kingdom
Why trust Feefo reviews?

About Naturalmat
Mattress makers Naturalmat are proud to stamp ‘made by hand in Devon’ on their products. Originating in the marine industry, Founders Mark Tremlett and Peter Tindall both sail and hated the synthetic mattresses found on most yachts. They found that natural fibres make the best and most suitable mattresses as they are inherently self-ventilating so designed a range for boats and yachts. When Mark’s wife became pregnant, they realised most baby and children’s mattresses were made from synthetic material so expanded the range. Today, Naturalmat is an international award-winning business that offers a huge range of mattresses, beds and bedding for babies through to grown ups, all from natural and organic materials. Handmade and bespoke, you can find mohair, cashmere, bamboo, cotton and natural latex in the range and their luxurious beds can be found in hotels all over the world. Naturalmat have kept their roots in Devon with their purpose-built factory and impressive showroom open to the public in Odhams Wharf, Topsham. Even the organic lambswool they use is locally sourced from certified farms within a 50 mile radius of Topsham.