Very helpful and patient, good knowledge of products efficient. Thanks
Great service
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Trusted Customer
8 years ago
Date of purchase: 01/21/2016
I bought my products from here instead of Gracefruit this time because your prices were better. However....prices aside - I nearly changed my order back to Gracefruit because your website is not that
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for the review. Our website moved to a new platform a few months ago and there are several features yet to be implemented. We'd certainly welcome your more specific comments on what you'd most like to see improved first.
Richard
Product reviews
This is good - and has a batch number
Looks good
Look good
Its okay - but I've found some of my products have a white chalking subsidence when I melt it and I suspect its coming from the coconut oil. I don't know what it is and I will need to look into it fur
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This works well - I like the container you use - it makes it easy to pour
The salts are good but they didn't have a batch number on them - everything needs to be traceable please
I didn't realise it was unrefined and therefore quite green in colour
Looks good - not used it yet
Haven't used it yet but it looks good to use. I love the story behind it and will use that as a selling point on my products. I would like more information about the project to see if I can sponsor it
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Again good container for useage
Haven't used it yet but it looks the same as I've used before
Like that its allergen free and it has a good smell
Love the fragrance and use it in my products - the allergen free is the selling point for me
Same - Although its difficult to find it on the website - it is called different things and I'm not sure if its English Rose Allergen Free. Or sometimes is just called Rose and something else on anot
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Trusted Customer
8 years ago
Date of purchase: 01/19/2016
All-around very good, however, the packaging when we receive the shipments are always damaged. The boxes are not sturdy - strong. So they come in crushed.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your useful review. Packing for secure shipping can certainly be a challenge sometimes and standard boxes are not often available double wall in smaller sizes. Sorry to hear about the sandalwood and glad we got it right second time. Not sure how we sent cinnamon bark oil as we don't currently keep it. Obviously we will always replace anything received damaged or sent incorrectly.
Richard
Trusted Customer
8 years ago
I was amazed too when I read the label: cinnamon bark. Maybe it is a spelling mistake? However, I can also return it to you or make a photo for yourt files.
Just let us know - thx.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Always happy to accept a return if supplied incorrectly, although... if it smells more like cinnamon bark rather than the harsher cinnamon leaf I'd keep quite, as it's usually much more expensive.... We may well have had some in the past and I've overlooked it in making the comment. It's up to you....
Richard
Trusted Customer
8 years ago
Lol, Thank you Richard - ;-) honesty is the best policy
Product reviews
I didnt rate excellent because twice I have received products that were not as ordered. Once I ordered cinnamon leaf oil and I received cinnamon bark oil and the other time when we ordered sandalwood
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It didnt fit.
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its not a very strong colouring
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Trusted Customer
8 years ago
Date of purchase: 12/03/2015
Doing business with the Soap kitchen is always a pleasure - good company, fast delivery, reasonable shipping costs.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Great to hear Rachel! Thank you for shopping with us.
Brodie
Product reviews
Fair price
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Trusted Customer
8 years ago
Date of purchase: 01/20/2016
always helpful.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your comment. Sorry to learn you're not happy with this product. Of course we offer a full refund service for any products returned within 14 days.
Richard
Product reviews
some of the fragrance oils are not as strong as i expected. e.g vanilla.
love the rose patchouli and would get again.
love them.
do powdery, old lady scent i am afraid.
just right.
just right.
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Trusted Customer
8 years ago
Date of purchase: 01/20/2016
Very helpful and quick delivery
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for the review!
Brodie
Product reviews
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Trusted Customer
8 years ago
Date of purchase: 01/19/2016
Prompt delivery as specified by courier
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you
Richard
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your review!
Brodie
Product reviews
Pleased with item
Pleased with item
Pleased with item
Pleased with item
Pleased with item
Pleased with item
Pleased with item
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Trusted Customer
8 years ago
Date of purchase: 01/19/2016
I have been buying from you larger quantites for years now and have always experienced quick service, nice people willing to help - always reply very fast with information and also the products have n
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you so much for that review.
Richard
Product reviews
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Trusted Customer
8 years ago
Date of purchase: 01/21/2016
The staff are always efficient, and my orders always promptly ready.
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