Delivery service engaged by Soap Kitchen was poor. The Druver went to the wrong address 3 times, si delivery was rescheduled automatically by the system. In the end I was asked to personally collect t
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your informative review. So sorry to hear of your experience with the carrier. I'm sure we can trace this consignment and make our complaints to the company concerned. Overall our experience with both courier companies we use is very good but of course there are always exceptions. Sincerely hope they get it right for us next time. RE you comment about MSDS, they are often very misleading with even natural oils sold for food or cosmetic use having comments about washing off the skin, causing irritation and not ingesting. I sometimes wonder who writes them.
Richard
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your informative review. So sorry to hear of your experience with the carrier. I'm sure we can trace this consignment and make our complaints to the company concerned. Overall our experience with both courier companies we use is very good but of course there are always exceptions. Sincerely hope they get it right for us next time.
Richard
Product reviews
Product is good but the product info on the website was inadequate and MSDS provided was inaccurate. Bentonite clay is good for the skin and can be used as face mask but the info on MSDS indicated as
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Trusted Customer
8 years ago
Date of purchase: 01/02/2016
I love the fact that I can get everything I need from one place. The supply of essential oils and fragrances are better than anywhere else. One thing I do not like is that some times when you change
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you so much for your very informative review. We completely understand about the problems when we change suppliers, but sometimes these things are driven by legislation where products are no longer ideal and maybe need to be replaced with something with less or different allergen content. We continually update our website platform to make customer experience more rewarding and we will add the request about invoice printing to our wishlist.
Richard
Product reviews
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Trusted Customer
8 years ago
Date of purchase: 01/02/2016
Been ordering from Soap Kitchen for a while now. Always pleased.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Great to hear! Thank you for shopping with The Soap Kitchen.
Brodie
Product reviews
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Trusted Customer
8 years ago
Date of purchase: 12/31/2015
Quick service but would like more information on the website of the Products & especially their uses.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your review! We always like feedback to see where we can improve. Thank you!
Brodie
Product reviews
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Trusted Customer
8 years ago
Date of purchase: 01/03/2016
Great service, even through the busy Christmas/new year period
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for the great review!
Brodie
Product reviews
smells just like the sweets
Smells yummy, with a slight hint of watermelon
mouthwatering
a soft vanilla
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Trusted Customer
8 years ago
Date of purchase: 12/24/2015
Excellent service, thank you!
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for the review!
Brodie
Product reviews
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Trusted Customer
8 years ago
Date of purchase: 12/31/2015
Excellent service and quick delivery.. Will be shopping with them again
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for the great review! I'm glad to hear you will be shopping with us again.
Brodie
Product reviews
Just done one batch and I love the results the scents are amazing
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