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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,770

796

143

127

386

10,222

ratings over the past year

Displaying all 266,188 reviews
MB
Margaret Bryson
11 months ago
Date of purchase: 09/08/2023
What Margaret Bryson said about The Works:
Great service.
Trusted Customer
11 months ago
Date of purchase: 09/08/2023
I love to order my books off you they are allways a very good bargin
Trusted Customer
11 months ago
Date of purchase: 09/08/2023
Excellent service,great range of books at affordable prices.I order online on a regular basis
Trusted Customer
11 months ago
Date of purchase: 09/08/2023
Unfortunately part of my order was not fulfilled which they did not attempt to tell me about so it just seemed like part of my order was missing. It was not until I contacted them about this they told
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Please email any images of the damaged items to our customer service team to enquiries@theworks.co.uk, alternatively any damaged items can be returned to any one of our stores. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
CS
christine stanford
11 months ago
Date of purchase: 09/08/2023
What christine stanford said about The Works:
Really good quick delivery
Trusted Customer
11 months ago
Date of purchase: 09/08/2023
Speedy prompt delivery.
Trusted Customer
11 months ago
Date of purchase: 09/08/2023
Delivered quickly these were presents and l was pleased with them,will be ordering again
SA
Sallyanne
West Bromwich
11 months ago
Date of purchase: 09/08/2023
What Sallyanne said about The Works:
I absolutely love The Works. In every shop I have ever been in of their the staff are always helpful especially my local one. The range of books is exceptional and the prices are amazing. My only bug
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Trusted Customer
11 months ago
Date of purchase: 09/07/2023
There is a great choice of products which are easy to find on the website and at great prices. Delivery is quick and the products are great value.
EW
Emily Walker
11 months ago
Date of purchase: 09/07/2023
What Emily Walker said about The Works:
Fantastic customer service. Fast delivery.
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.