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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,788

796

143

127

387

10,241

ratings over the past year

Displaying all 266,188 reviews
Trusted Customer
11 months ago
Date of purchase: 09/06/2023
Definitely
Trusted Customer
11 months ago
Date of purchase: 09/06/2023
I purchased this book, Drive to survive, for my partner. I chose click and collect which was quick and easy. The book was a hit too.
Trusted Customer
11 months ago
Date of purchase: 09/06/2023
Always making craft cards and The Works is excellent value
DR
David Williams-Roberts
11 months ago
Date of purchase: 09/06/2023
What David Williams-Roberts said about The Works:
Delivery on time. Product good price.
LB
Louise Baker
Tain
11 months ago
Date of purchase: 09/06/2023
What Louise Baker said about The Works:
The Works store at Retail Park in Inverness. Staff very friendly, polite and helpful. Store tidy, fully stocked and easy to walk around.
Trusted Customer
11 months ago
Date of purchase: 09/06/2023
Shocking Ordered next day delivery paid extra for it. Items didn’t come for 5 days!
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Donna Smith
The Works
11 months ago
Good afternoon Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and issued a refund for the delivery charge. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
LF
Lorna Ferguson
11 months ago
Date of purchase: 09/06/2023
What Lorna Ferguson said about The Works:
Good price and nice help saff
PH
paul hewitt
Cheshire
11 months ago
Date of purchase: 08/30/2023
What paul hewitt said about The Works:
Best Shopping Experience on line.... Highly Recommended, Trusted Seller. Will Buy Again Soon
CA
Calypso
Norfolk
11 months ago
Date of purchase: 08/14/2023
What Calypso said about The Works:
Very friendly service and mostly meat with a smile. Great The Works store have bought from this wonderful store for many years. Best store for value for money. Many craft items for all different craft
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Trusted Customer
11 months ago
Date of purchase: 09/05/2023
Arrived on time. Pick up ok. Goods were satisfactory.
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.