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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,771

794

142

127

386

10,220

ratings over the past year

Displaying all 266,167 reviews
Trusted Customer
11 months ago
Date of purchase: 08/31/2023
Always easy to order, and quick delivery.
PO
Pamela Oughton
11 months ago
Date of purchase: 08/31/2023
What Pamela Oughton said about The Works:
Fabulous service. So quick.
SB
Shirley Brown
Exmouth, Devon
11 months ago
Date of purchase: 08/31/2023
What Shirley Brown said about The Works:
Good quality goods and service
DW
Deborah Whiteaway
Portsmouth
11 months ago
Date of purchase: 08/31/2023
What Deborah Whiteaway said about The Works:
Very pleased with my products. Took a little longer than expected to arrive.
VN
veronica nolan
Stockport
11 months ago
Date of purchase: 08/31/2023
What veronica nolan said about The Works:
very good service from order to delivery and great prices would recomend to every one a very good and clear web pages easy to follow and order
KS
K Simmons
11 months ago
Date of purchase: 08/31/2023
What K Simmons said about The Works:
I did not receive my goods, the courier service, Evri, lost the parcel.
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.
EH
Elaine Hill
11 months ago
Date of purchase: 08/31/2023
What Elaine Hill said about The Works:
Excellent service and delivery
Trusted Customer
11 months ago
Date of purchase: 08/31/2023
Came when it was due
Trusted Customer
11 months ago
Date of purchase: 08/31/2023
First time ordering and was very happy with prompt delivery. Would use again.
Trusted Customer
11 months ago
Date of purchase: 08/31/2023
Good customer service
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.