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The Works Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-works | Feefo

Displaying all 266,167 reviews

Julie Payne

11 months ago

Date of purchase: 08/30/2023

What Julie Payne said about The Works:

Abysmal service. I ordered a Paw Patrol Aqua Magic set to give as a birthday present but when it arrived the box was undamaged but the seal on one side broken making it look second hand as if I had bo

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Donna Smith

The Works

11 months ago

Good afternoon Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Our records show that our customer service team emailed you on the 24th of September requesting images of the damaged item (this may have gone into your junk). We can confirm that any damaged items can be returned to any one of our stores. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

11 months ago

Date of purchase: 08/30/2023

Fast delivery, packaged perfectly, good choice of books to buy

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Trusted Customer

11 months ago

Date of purchase: 08/30/2023

Excellent choice and prompt receipt of goods

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Trusted Customer

11 months ago

Date of purchase: 08/30/2023

Always a great service and great range of books plus crafts for stocking fillers

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Elizabeth Thurston

11 months ago

Date of purchase: 08/30/2023

What Elizabeth Thurston said about The Works:

Very quick delivery of well packed parcel. Have bought from The Works many times and service has always been this good. Will soon be ordering my Christmas books from a great selection. Top notch.

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Trusted Customer

11 months ago

Date of purchase: 08/30/2023

Quick delivery, well packed items. Would recommend.

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ian cameron

11 months ago

Date of purchase: 08/30/2023

What ian cameron said about The Works:

Courier ignored my instructions and delivered part of my order to the drop off point and the remainder was left in front of my house on a main road in full view of everyone. I was away for 3 days and

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Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that there was an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

11 months ago

Date of purchase: 08/30/2023

Very good service.I will use them again.

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Jackie Blacklock

Norfolk

11 months ago

Date of purchase: 08/30/2023

What Jackie Blacklock said about The Works:

Excellent service from ordering to delivery. Great products at amazing prices. Received very quickly. Very pleased and would definitely use again

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Trusted Customer

11 months ago

Date of purchase: 08/29/2023

Excellent service, really quick and great prices on quality products. Definitely recommend in the future for all your needs and interests.

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About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

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01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom