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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,779

796

143

127

386

10,231

ratings over the past year

Displaying all 266,167 reviews
Trusted Customer
11 months ago
Date of purchase: 08/29/2023
Good 👍🏻 items arrived quickly and well packaged.
FP
Frances Piper
Camberley
11 months ago
Date of purchase: 08/28/2023
What Frances Piper said about The Works:
Everything
Trusted Customer
11 months ago
Date of purchase: 08/28/2023
No refund when I returned three items
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. Our records show a customer service adviser has issued a refund for the items that were returned to the store. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
TR
Terence Ryan
11 months ago
Date of purchase: 08/28/2023
What Terence Ryan said about The Works:
Quick and easy to order. Items arrived quickly and well packaged.
MF
Mag Fallon
Goole
11 months ago
Date of purchase: 08/28/2023
What Mag Fallon said about The Works:
Brilliant child friendly toys, reasonably priced and delivered quickly
PA
P Ashman
Barnsley, South Yorkshire
11 months ago
Date of purchase: 08/28/2023
What P Ashman said about The Works:
Wide product range, easy order process, and delivered on time. EXCELLENT
Trusted Customer
11 months ago
Date of purchase: 08/24/2023
Very happy with service and quick delivery , Books arrived safely and good value
Trusted Customer
11 months ago
Date of purchase: 08/28/2023
Brilliant service helpful staff would use again
Trusted Customer
11 months ago
Date of purchase: 08/28/2023
Brilliant service.I ordered the wrong item took them back to the store even though I had ordered on line no problem refunded the money the next day.
IA
Isabel Adkins
11 months ago
Date of purchase: 08/28/2023
What Isabel Adkins said about The Works:
It was O.K.
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.