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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,779

796

143

127

386

10,231

ratings over the past year

Displaying all 266,171 reviews
SP
Sarah Powell
12 months ago
Date of purchase: 08/27/2023
What Sarah Powell said about The Works:
Impossible to contact. I ordered from them. I tried to contact them to change the delivery address. No one got back to me so my order ended up being delivered to my old address and I never received it
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order could not be cancelled Our records show a customer service adviser emailed you on the 28th of August to advise that the order had been processed and could not be cancelled or amended. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
DM
David Miller
Enfield
12 months ago
Date of purchase: 08/24/2023
What David Miller said about The Works:
Ordered on Fiday 22/09. Delivered on Monday 25/09. Excellent Service..
RL
Ruth Sweet love
Scarborough, North Yorkshire
12 months ago
Date of purchase: 08/26/2023
What Ruth Sweet love said about The Works:
The books l ordered came quickly and they were nicely packaged, would certainly order again from the Works website.
Trusted Customer
12 months ago
Date of purchase: 08/26/2023
Yes i would recommend them to anyone. I would wholeheartedly use them again .
Trusted Customer
12 months ago
Date of purchase: 08/26/2023
Everything is reasonably priced, nothing is over priced. Everything was easy to locate, I managed to find what I was looking for easy. Click and collect was easy and helpful, perfect for when you hav
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Trusted Customer
12 months ago
Date of purchase: 08/25/2023
Great products
Trusted Customer
12 months ago
Date of purchase: 08/26/2023
Always receive prompt and polite service
Trusted Customer
12 months ago
Date of purchase: 08/26/2023
Excellent service as per usual...
LD
LD
Cumbria
12 months ago
Date of purchase: 08/26/2023
What LD said about The Works:
Everything good-value and always delivered quickly. Plenty of choice too! I have recommended to several people.
MB
mrs brooks
12 months ago
Date of purchase: 08/26/2023
What mrs brooks said about The Works:
Excellent delivery, well packaged. Quality products at very good prices. You can buy all the little crafty things you can’t buy anywhere else plus more.
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.