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The Works Reviews

http://www.theworks.co.uk
Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,779

796

143

127

386

10,231

ratings over the past year

Displaying all 266,171 reviews
ME
Maria Ellis
12 months ago
Date of purchase: 08/25/2023
What Maria Ellis said about The Works:
Excellent service so easy to order fast delivery service also great value for money great selection of books will definitely be ordering again
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Trusted Customer
12 months ago
Date of purchase: 08/25/2023
Brilliant Easy to order online & collect inshore Good value for money
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Trusted Customer
12 months ago
Date of purchase: 08/23/2023
Fast efficient service.
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Trusted Customer
12 months ago
Date of purchase: 08/18/2023
It's always good, however, they do not send invoice with goods and last time I requested an invoice twice and no response.
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Amy Briggs
Croydon
12 months ago
Date of purchase: 08/21/2023
What Amy Briggs said about The Works:
Kind and helpful staff
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SL
Susan Letch
Saffron Walden
12 months ago
Date of purchase: 05/09/2023
What Susan Letch said about The Works:
The whole transaction was passed very professional and easy too understand
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Trusted Customer
12 months ago
Date of purchase: 08/24/2023
Ordered online. Delivery attempted, did not leave in safe place despite registering it. Evri said they would try again the next day, they did not. Took a week for The Works to get in touch with Evri e
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
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Trusted Customer
12 months ago
Date of purchase: 08/24/2023
Great value books. But the last two click and collect orders I’ve received, there has been damage to the books. The first there was a whole page almost folded in half in the book, it didn’t seemed to
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. For any damaged items please email images of the damaged items to enquiries@theworks.co.uk This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
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ME
Martyn Evans
12 months ago
Date of purchase: 08/24/2023
What Martyn Evans said about The Works:
yes as good efficient service
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JJ
Jan Jones
12 months ago
Date of purchase: 08/24/2023
What Jan Jones said about The Works:
Online site easy to use. Good choice...excellent ...speedy delivery.
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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01213136050
Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.