How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

Rated

Excellent

Inspiring and empowering customers to read, learn, create and play

Service

4.7

8,799

796

143

127

388

10,253

ratings over the past year

Displaying all 266,170 reviews

Ken Jones

Heswall

12 months ago

Date of purchase: 08/17/2023

What Ken Jones said about The Works:

I wish there could be more choice available although I realise price is important & is linked to availability there is nothing wrong particularly with the service they provide

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/19/2023

Good communication, informed about progress at every step delivered in a reasonable time frame, packaged well, good product, good price.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/21/2023

No issues, order was delivered to store quickly and was easy to pick up

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/21/2023

very quick delivery time wide range of goods on offer at great prices

See full customer review

Neil Harwood

1 year ago

Date of purchase: 08/21/2023

What Neil Harwood said about The Works:

Easy to order online then collect in person.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/21/2023

Easy website

See full customer review

Donna Hodges

1 year ago

Date of purchase: 08/21/2023

What Donna Hodges said about The Works:

The website said it would be in store within 2-3 days, it took over a week

Donna Smith

The Works

12 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

See full customer review

linda hubbard

1 year ago

Date of purchase: 08/21/2023

What linda hubbard said about The Works:

I ordered a few books online and they were ready to pick up the next day. I call that 5 star ⭐️ ⭐️⭐️⭐️⭐️ service.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/21/2023

Great service fast delivery and a great price to my grandchildren loved it perfect size and no need for pump.

See full customer review

mrs jane roberts

1 year ago

Date of purchase: 08/21/2023

What mrs jane roberts said about The Works:

Always prompt, well packed and as described.

See full customer review

Not received a review invite?

About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

Read all

01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom