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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,797

795

143

127

388

10,250

ratings over the past year

Displaying all 266,167 reviews
Trusted Customer
1 year ago
Date of purchase: 08/21/2023
Excellent. Good quality products. Arrived well packaged and delivered when promised.
Trusted Customer
1 year ago
Date of purchase: 08/21/2023
Fast delivery, well package, great value for money products
Trusted Customer
1 year ago
Date of purchase: 08/21/2023
Excellent Service. Speedy delivery
DC
Douglas Chapman
Sailing on a cruise ship around the U.K. .
1 year ago
Date of purchase: 05/09/2023
What Douglas Chapman said about The Works:
I needed some books which I was hoping I could get when my ship docked in Liverpool the two shops assistants in each of the two Liverpool shops were brilliant and found 2 out of three . My next port
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RJ
Rosemary Jackson
1 year ago
Date of purchase: 08/21/2023
What Rosemary Jackson said about The Works:
Excellent always a pleasure
GE
Geraldine
1 year ago
Date of purchase: 08/21/2023
What Geraldine said about The Works:
Very fast service and efficient tracking and delivery of items.
Trusted Customer
1 year ago
Date of purchase: 08/21/2023
I received no tracking number for my click and collect order and emailed customer services twice and got no response. In the end I had to go instore for them to sort the issue. Wont bother using the c
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Donna Smith
The Works
1 year ago
Good morning, Thank you for your feedback. Our records show a customer service adviser emailed you on the 31st of August to advise that your order was in store, this may have gone into your junk. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.
Trusted Customer
1 year ago
Date of purchase: 08/21/2023
Excellent service, fast delivery! The staff is always so friendly and helpful, highly recommend.
AY
Angela Young
Camborne
1 year ago
Date of purchase: 08/21/2023
What Angela Young said about The Works:
Really good service. Delivery time was good packed well
GG
Geoff Green
1 year ago
Date of purchase: 08/21/2023
What Geoff Green said about The Works:
Being a book lover, The Works is the obvious place to supplement my passion for reading. Always excellent books on sale, and my preference is to use the Click and Collect service, which suits me . The
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.