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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,790

795

143

128

387

10,243

ratings over the past year

Displaying all 266,151 reviews
AM
Amanda Marsh
1 year ago
Date of purchase: 08/15/2023
What Amanda Marsh said about The Works:
Very good helpful
Trusted Customer
1 year ago
Date of purchase: 08/15/2023
Ordered pack of pens. Money was taken. Then received email telling me I had been refunded as the price had gone up and they did not want to honour the price when order was placed
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Donna Smith
The Works
12 months ago
Good morning, Thank you for your feedback. I'm very sorry to hear that we could not fulfill all of your order on this occasion At the time of placing the order the Scribb It Gel Pens - Pack of 10 had gone out of stock, a refund was issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
EG
Edith Gorst
1 year ago
Date of purchase: 08/15/2023
What Edith Gorst said about The Works:
I was very pleased with the service, delivery etc. Thank you
Trusted Customer
1 year ago
Date of purchase: 08/14/2023
fantastic ! best prices compared to other stores, my fave shop of all time, a loyal customer
Trusted Customer
1 year ago
Date of purchase: 08/14/2023
I was a disappointed as well be if items arrived damaged. I was offered a small discount or given the option to return to a shop. We don’t live near to a shop hence ordering online.
Trusted Customer
1 year ago
Date of purchase: 08/14/2023
Smart service. Prompt delivery at keen prices
Trusted Customer
1 year ago
Date of purchase: 08/14/2023
My local The Works staff are always smiling, helpful and professional. I shop instore and online, always a fast efficient service and I like the experience of instore collection because of the friendl
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JC
Janet Collins
London
1 year ago
Date of purchase: 08/14/2023
What Janet Collins said about The Works:
Easy to order, swift delivery and great prices!
Trusted Customer
1 year ago
Date of purchase: 08/14/2023
Quick delivery - well packaged
PA
Peter Ayton
1 year ago
Date of purchase: 08/14/2023
What Peter Ayton said about The Works:
Good great
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.