How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

Rated

Excellent

Inspiring and empowering customers to read, learn, create and play

Service

4.7

/5

5

4

3

2

1

8,790

795

143

128

387

10,243

ratings over the past year

Displaying all 266,151 reviews

Trusted Customer

1 year ago

Date of purchase: 08/13/2023

Good products, quick delivery

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/13/2023

Fantastic.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/13/2023

The items purchased were very good but the delivery service was a disgrace. I paid for next day delivery and was able to track the parcel, having been told that it was out for delivery, and due to be

...

Read all

0

See full customer review

BP

Barbara Pickering

1 year ago

Date of purchase: 08/13/2023

What Barbara Pickering said about The Works:

The works are coming up great in my opinion delivering on time & a good choice of books

0

See full customer review

JM

James Mahoney

1 year ago

Date of purchase: 08/13/2023

What James Mahoney said about The Works:

They used Evri to send out my order. This was their first mistake. Their second mistake was to use Evri to resend the first order that Evri didn't manage to deliver to my house. Perhaps my house i

...

Read all

2

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/11/2023

Well done all as stated - thank you

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/13/2023

Badly packed parcel, heavy book order & craft items. Box too big for contents, no impact packing and item damaged.

0

See full customer review

DC

Denise Clarke

Redcar and Cleveland

1 year ago

Date of purchase: 08/13/2023

What Denise Clarke said about The Works:

Excellent service as always friendly staff always willing to help

0

See full customer review

JN

Julie Niles

1 year ago

Date of purchase: 08/13/2023

What Julie Niles said about The Works:

Great variety of products at reasonable prices. Click & Collect service excellent & I usually end up buying something else when I go in. Lots of great children's gift ideas.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/08/2023

Found some great bargains in the Works in their recent sale for our Grandson for Christmas would recommend having a browse and purchasing whilst the offers are on and get some great bargains

0

See full customer review

Not received a review invite?

About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

Read all

01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom