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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,790

795

143

128

387

10,243

ratings over the past year

Displaying all 266,151 reviews
ST
sally tough
1 year ago
Date of purchase: 07/21/2023
What sally tough said about The Works:
Very pleasant helpful staff. Great product. Excellent price.
Trusted Customer
1 year ago
Date of purchase: 07/21/2023
Great service as always, I usually find what I'm looking for.
SM
Sadie Milligan
1 year ago
Date of purchase: 07/21/2023
What Sadie Milligan said about The Works:
Great items 👍🏼
MH
Mandy Hatten
Ulverston
1 year ago
Date of purchase: 07/21/2023
What Mandy Hatten said about The Works:
Whenever you buy from The Works,whether it’s online or in store,you know that you are going to get good quality products at an reasonable price.Plus when you order from them online,you know that the p
...
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Trusted Customer
1 year ago
Date of purchase: 07/21/2023
Always very helpful and friendly great range of products, good prices, good offers and very good quality
Trusted Customer
1 year ago
Date of purchase: 07/21/2023
Excellent service. Order arrived quickly.
Trusted Customer
1 year ago
Date of purchase: 07/20/2023
Easy to place order and quick delivery. Prices are very good and although choice of high quality products is limited, there is plenty to choose from and some surprising bargains from big brands.
CM
Colin May
1 year ago
Date of purchase: 07/20/2023
What Colin May said about The Works:
Complete mess up with order, lost, destroyed, not told this till i asked where it was week later, told i would not have been told. Already completed a survey about this await a reply
AS
Anurag Singh
1 year ago
Date of purchase: 07/20/2023
What Anurag Singh said about The Works:
I mistakenly made an online order to my previous home address and called the customer service same day to either cancel or deliver to my correct address and they couldn't do none. They asked me to ch
...
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Donna Smith
The Works
1 year ago
Good morning, Thank you for your feedback. I'm very sorry to hear that your order could not be amended. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
Trusted Customer
1 year ago
Date of purchase: 07/20/2023
Service excellent from submitting order online to prompt delivery within scheduled period, so all in all a very efficient setup.
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.