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The Works Reviews

http://www.theworks.co.uk
Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,779

796

143

127

386

10,231

ratings over the past year

Displaying all 266,171 reviews
JE
Jennifer
Widnes
20 days ago
Date of purchase: 08/01/2024
What Jennifer said about The Works:
Extremely easy to use the click and collect service, staff are friendly
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Trusted Customer
20 days ago
Date of purchase: 08/01/2024
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MA
Marta
Leeds
20 days ago
Date of purchase: 08/01/2024
What Marta said about The Works:
I ordered few books, got an email saying that my order is big so it may take longer, they specified it will be 3 working days, after almost two weeks I still haven’t received any notification about th
...
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Donna Smith
The Works
15 days ago
Good afternoon, Thank you for your feedback. I'm very sorry to hear that you did not receive your order. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a full refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
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Trusted Customer
20 days ago
Date of purchase: 08/01/2024
Ordered click and collect as not available in store and worked very efficiently
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JE
Jenny
Leeds
20 days ago
Date of purchase: 08/01/2024
What Jenny said about The Works:
This is my favourite go to for all things books and things to keep my toddler busy!! On the plus the ladies that work there are also so so lovely and polite!!
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SM
Susan Matthews
Kettering
20 days ago
Date of purchase: 08/01/2024
What Susan Matthews said about The Works:
It was a speedy service, but four of the books I had ordered were damaged in transit. I was only offered a 20% refund. As the books were meant to be gifts they were 100% useless so I resent the attit
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Trusted Customer
20 days ago
Date of purchase: 08/01/2024
Beautiful book, good condition. Website easy to navigate and brilliant prices.
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Trusted Customer
20 days ago
Date of purchase: 08/01/2024
Amazing helpfully staff, so easy to shop at the works and a wonderful selection of art items and a very cool price, 5*
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LH
Lesley Hind
Bapchild
20 days ago
Date of purchase: 08/01/2024
What Lesley Hind said about The Works:
Very easy to order and parcel arrived in time
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KA
keith alderman
20 days ago
Date of purchase: 07/30/2024
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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01213136050
Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.