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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,779

796

143

127

386

10,231

ratings over the past year

Displaying all 266,167 reviews
KY
Karen Yates
1 month ago
Date of purchase: 07/21/2024
What Karen Yates said about The Works:
Excellent prompt delivery to store. Helpful polite and friendly staff
JM
Joanne McKenzie
1 month ago
Date of purchase: 07/21/2024
Trusted Customer
1 month ago
Date of purchase: 07/21/2024
Easy to order package comes wen they say they would I ordered not e lets good quality
AR
Avai Rajendra
Twickenham
1 month ago
Date of purchase: 07/21/2024
What Avai Rajendra said about The Works:
Good
Trusted Customer
1 month ago
Date of purchase: 07/21/2024
Trusted Customer
1 month ago
Date of purchase: 07/21/2024
Great choice of products and great delivery
Trusted Customer
1 month ago
Date of purchase: 07/21/2024
When order it said delivery within 3 days but it took a week to arrive, when I went to collect my order, staff said the order had been collected. I called the works a few days later and they said the
...
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Donna Smith
The Works
1 month ago
Good afternoon, Thank you for your feedback. Please accept our sincere apologies for the issues that have arose with your orders. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
MM
Marie Mills
1 month ago
Date of purchase: 07/21/2024
What Marie Mills said about The Works:
Good range of products and plenty of choice and ideal presents for all age ranges. Plenty of art and crafts to choose from.
KI
Kirsty
Grimsby
1 month ago
Date of purchase: 07/21/2024
What Kirsty said about The Works:
Value for money products, easy to use website. Great communication about the order. Stock levels good. The downside is sometimes the packaging isn't as well sealed as it could be so when the package
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Trusted Customer
1 month ago
Date of purchase: 07/21/2024
Excellent service and good value
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.