How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

Rated

Excellent

Inspiring and empowering customers to read, learn, create and play

Service

4.7

/5

5

4

3

2

1

8,771

794

142

127

386

10,220

ratings over the past year

Displaying all 266,167 reviews

SP

Suzie Pettitt

Newton Abbot

1 month ago

Date of purchase: 07/18/2024

What Suzie Pettitt said about The Works:

This is the third review ive sent .....what good does it do? I paid extra for next day delivery but the goods came four days later! Thanks for your concern!

Donna Smith

The Works

1 month ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order took longer to arrive than expected Upon checking this order we can see tat this was ordered on the standard delivery and not on the next day delivery service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

See full customer review

CA

Carol

Leeds

1 month ago

Date of purchase: 07/18/2024

What Carol said about The Works:

I was very happy with service I was given at the store and on line

0

See full customer review

HS

Hisao Sato

1 month ago

Date of purchase: 07/18/2024

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/18/2024

Speedy delivery and goods as described. very satisfied

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/18/2024

Items in stock. Good communication. Reliable. Polite staff in store.

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/18/2024

Excellent service and prompt delivery.

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/18/2024

Very good, kept up to date with progress of delivery

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/18/2024

Always value for money. Deliveries arrive on time. When shopping in store the staff are very pleasant.

0

See full customer review

JC

Jacqueline Hammond Chamberlain

Rutland

1 month ago

Date of purchase: 07/18/2024

What Jacqueline Hammond Chamberlain said about The Works:

Arrived on time item as described very Pleased

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/18/2024

The employee was very helpful, firstly checking whether the book was in stock, secondly assisting me with how to make orders online. The book was for my daughter who is a bookworm.

0

See full customer review

Not received a review invite?

About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

Read all

01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom