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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,790

795

143

128

387

10,243

ratings over the past year

Displaying all 266,151 reviews
Trusted Customer
10 years ago
Date of purchase: 08/31/2013
The goods arrived but the outer packaging was very poor,I sent an email making comment about the corrugated outer and my suggestions to improve the way the end user opens it and questioned just how lo
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The Works
The Works
10 years ago
Good Morning I do apologise that your items were not in suitable packaging. From customer feedback, we are currently in the process of improving our packaging to improve our service to you. Regards The Works Customer Service
Trusted Customer
10 years ago
Date of purchase: 09/06/2013
Very pleased with the service
Trusted Customer
10 years ago
Date of purchase: 09/04/2013
Everything arrived on time, undamaged and (due to the offer) at an excellent price. What more could I ask for
Trusted Customer
10 years ago
Date of purchase: 09/05/2013
very pleased with product,delivery service, will use again
Trusted Customer
10 years ago
Date of purchase: 09/01/2013
The delivery was very prompt and the product I bought was good value
Trusted Customer
10 years ago
Date of purchase: 08/31/2013
No problems at all.
Trusted Customer
10 years ago
Date of purchase: 09/03/2013
I only put "good" as I think that the web site is very slow. It has got better lately but is still not perfect! The goods I order are always good value and the postage is fair.
Trusted Customer
10 years ago
Date of purchase: 09/02/2013
Fast delivery and all as described at a reasonable price.
Trusted Customer
10 years ago
Date of purchase: 08/31/2013
Sometimes items out of stock despite website saying in stock, really annoying!
Trusted Customer
10 years ago
Date of purchase: 09/01/2013
The delivery was sent to my billing address, not the address I specified.
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The Works
The Works
10 years ago
Good Morning Thank you for your feedback. I do apologise that this parcel was not delivered to the delivery address. We will raise this with our carriers. Please accept my apologies for any inconvenience caused. Regards The Works Customer Service
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.