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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,790

795

143

128

387

10,243

ratings over the past year

Displaying all 266,151 reviews
Trusted Customer
10 years ago
Date of purchase: 08/31/2013
Don't seem to have a clue on how to pack mail order goods, puts delicate/breakable model kits in jiffy bags to send that arrive squashed . One order I placed was sent through 3 different carriers so h
...
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The Works
The Works
10 years ago
Good Evening I do apologise that your items have arrived damaged. We are currently reviewing our packaging to prevent errors like this occurring. Please return the item back to us for a full refund or exchange. apologies again for any disappointment or inconvenience caused on this occasion. The Works Customer Service
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.