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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,768

795

143

126

385

10,217

ratings over the past year

Displaying all 266,192 reviews
IB
Irene Baxendale
11 months ago
Date of purchase: 09/17/2023
What Irene Baxendale said about The Works:
Lovely quality 12 x 12 paper pads non cracking and delightful patterns
JG
Jenny Gow
11 months ago
Date of purchase: 09/17/2023
What Jenny Gow said about The Works:
Excellent service
Trusted Customer
11 months ago
Date of purchase: 09/17/2023
Ordered online a month ago. Requested Evri to divert to a local shop so I could collect. No notification to say when to collect. Tried to track only to find order was being returned. Contacted The Wor
...
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Donna Smith
The Works
11 months ago
Good morning, Thank you for your feedback. I'm very sorry to hear that you did not receive your order due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser emailed you on the 5th of October at 10.43 to enquire whether you wanted a refund or the items resending (stock permitting). This may have gone into your junk/spam. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
Trusted Customer
11 months ago
Date of purchase: 09/17/2023
The website was easy to use and the goods arrived swiftly.
Trusted Customer
11 months ago
Date of purchase: 09/17/2023
Fast service, good quality products, plenty of choice.
Trusted Customer
11 months ago
Date of purchase: 09/17/2023
Amazing prices that cannot be beat
HJ
Helen Jones
11 months ago
Date of purchase: 09/17/2023
What Helen Jones said about The Works:
Straightforward
Trusted Customer
11 months ago
Date of purchase: 09/17/2023
always had good service and love there stuff
Trusted Customer
11 months ago
Date of purchase: 09/17/2023
Excellent delivery time
Trusted Customer
11 months ago
Date of purchase: 09/17/2023
Prompt efficient service
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.