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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,768

795

143

126

385

10,217

ratings over the past year

Displaying all 266,192 reviews
JW
julie wicks
11 months ago
Date of purchase: 09/15/2023
What julie wicks said about The Works:
Good communication easy no fuss delivery to store
JF
Jo-Anne Mc Farlane
11 months ago
Date of purchase: 09/15/2023
What Jo-Anne Mc Farlane said about The Works:
I love The Works. What reasonable prices and good products. They have good variety products to choose from too. I was very happy with the delivery service and updates. I can recommend them to anyone.
...
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SS
Sheila Stanley
11 months ago
Date of purchase: 09/15/2023
What Sheila Stanley said about The Works:
Always get good service, goods and delivery. Have no complaints and would recommend to family and friends
JS
Jennifer Stones
11 months ago
Date of purchase: 09/15/2023
What Jennifer Stones said about The Works:
I always receive excellent service (with a smile) from the ladies at Junction 32, Castleford. Thank you 😊
TW
Tracy Wood
East Midlands
11 months ago
Date of purchase: 09/15/2023
What Tracy Wood said about The Works:
Home delivery, click and collect, or in store The Works always provides a great service with friendly staff and a wide variety of goods for sale at an excellent price.
JS
Janet Sutcliffe
11 months ago
Date of purchase: 09/15/2023
What Janet Sutcliffe said about The Works:
Lack of new romantic modern romance paperback books. Very little new choice.
Trusted Customer
11 months ago
Date of purchase: 09/15/2023
Tried to contact customer service about a faulty product and never got back to me
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Donna Smith
The Works
11 months ago
Good morning, Thank you for your feedback. I'm very sorry to hear that you were disappointed with your purchase. We can confirm that any items can be returned to any one of our stores or to our head office. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
WL
wendy lout
11 months ago
Date of purchase: 09/15/2023
What wendy lout said about The Works:
Easy to use website . I buy books ,there is a large selection at very good prices. Lots of great offers . Items arrive quickly and in good condition. Thank you.
Trusted Customer
11 months ago
Date of purchase: 09/15/2023
Very good no issus
DC
Derek Clark
11 months ago
Date of purchase: 09/15/2023
What Derek Clark said about The Works:
Book in good condition, delivered promptly
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.