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The Works Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-works | Feefo

Displaying all 266,192 reviews

Trusted Customer

11 months ago

Date of purchase: 09/14/2023

Really great prices, really great delivery options. Arrived so so fast.

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Razwana Ahmed

11 months ago

Date of purchase: 09/14/2023

What Razwana Ahmed said about The Works:

Appalling! Ordered 10 ring binders and no order but money taken out of account. A month later nothing. Had to then get a refund and source else where.

Donna Smith

The Works

11 months ago

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

11 months ago

Date of purchase: 09/14/2023

Very quick delivery well packed exactly what I wanted easy to order would definitely recommend

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Trusted Customer

11 months ago

Date of purchase: 09/13/2023

The staff were helpful and friendly and also told me about a discount I could use which was great.

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nicola childs

Bridport

11 months ago

Date of purchase: 08/24/2023

What nicola childs said about The Works:

Staff are so helpful and always endeavour to help find the books I'm looking for or if they don't have them in-store they will advise if it's available to order in to store for collection plus you get

...

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Trusted Customer

11 months ago

Date of purchase: 09/13/2023

Absolutely not good place from buy for example notebooks.I was buying and paid about nect day delivery.I not get my order at all. Wasted time and money.

Donna Smith

The Works

11 months ago

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

11 months ago

Date of purchase: 09/12/2023

Prompt and in good condition

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Alexander Gilmore

Newtownabbey

11 months ago

Date of purchase: 09/13/2023

What Alexander Gilmore said about The Works:

Great products at a great price.Fast delivery.My little grandchildren will love these stocking fillers.

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verity dykes

11 months ago

Date of purchase: 09/11/2023

What verity dykes said about The Works:

Quick, easy and hassle free

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Estelle Raulot

11 months ago

Date of purchase: 09/13/2023

What Estelle Raulot said about The Works:

Frames never arrived

Donna Smith

The Works

11 months ago

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

See full customer review

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About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

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01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom