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The Works Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-works | Feefo

Displaying all 266,192 reviews

Wendy sandy

Somerset

11 months ago

Date of purchase: 09/13/2023

What Wendy sandy said about The Works:

I always buy my puzzles from The Works as they are good price and good quality

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chloe Shackleton

11 months ago

Date of purchase: 09/13/2023

What chloe Shackleton said about The Works:

2 of the 3 gamed I bought arrived broken. The crafts items were great

Donna Smith

The Works

11 months ago

Good morning, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. For any damaged items please email images of the damaged items to enquiries@theworks.co.uk, alternatively any damaged items can be returned to any one of our stores. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

11 months ago

Date of purchase: 09/13/2023

Arrived very quick and pleased with the good value products look forward to using the scetch books and paint ,love the works will always shop with them .

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Trusted Customer

11 months ago

Date of purchase: 09/11/2023

My parcel wasn’t delivered instead it changed to return to sender.i emailed and asked where parcel was and was ignored.i emailed again a couple of days later asking for where parcel was or for refund.

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Donna Smith

The Works

11 months ago

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser emailed you on the 20th of September to advise that a refund was being issued after the courier advised that the delivery was refused. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Millie H

Fareham

11 months ago

Date of purchase: 09/07/2023

What Millie H said about The Works:

The Works is a wonderful place to shop online and in store. The delivery service to your chosen address or even to a local shop is always well communicated and often arrives before the estimated deliv

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Trusted Customer

11 months ago

Date of purchase: 09/10/2023

Service was excellent and order arrived promply.

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Trusted Customer

11 months ago

Date of purchase: 09/12/2023

Very prompt service as usual. Books well packed and delivered safely on time.

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keith miskin

11 months ago

Date of purchase: 09/12/2023

What keith miskin said about The Works:

what I wanted at a price I was happy to pay and quick delivery, what's not to like?

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Cherry Sugabo

11 months ago

Date of purchase: 09/08/2023

What Cherry Sugabo said about The Works:

Got my order in time. Packaging was great . Staff very friendly.

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linda sharkey

11 months ago

Date of purchase: 09/12/2023

What linda sharkey said about The Works:

Love the range of arts and crafts great value for money

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About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

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01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom